Customer Service Reps/not-for-profit Support

2 days ago


Winnipeg, Canada Sutherland Full time

Company Description

Do you enjoy solving problem by connecting people with the answers they need? Can you efficiently and effectively address the varied needs of a variety of callers who need assistance? Do you have a passion for helping people?

**Join Us.**

We’re Sutherland, and we’re now seeking compassionate customer service reps to join us in supporting one of our newest customers, a nonprofit organization that processes scholarships for students attending K-12 private schools.

**Job Description**:
**Qualifications**:

- At least one year customer service/call center experience
- Strong communication and problem-solving skills with a focus on delivering an excellent customer service experience
- The ability to remain empathetic, personable and compassionate during sometimes difficult, tense situations.
- Self-motivation, detail-orientation and the ability to multitask.
- Accurate typing and keyboard skills; comfort with PC/internet navigation

Additional Information
**Who We Are**:
At Sutherland, **_recently named a Great Place to Work in Canada_**, we help strengthen our client's brands by improving how they work with their customers. We rethink processes and work together to streamline, rebuild, and deliver them back smarter than before in order to provide the best customer experience out there. **We are Sutherland. Where people and process come together.



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