Inside Sales/customer Service

6 days ago

Winnipeg, Canada Wearing Williams Limited Full time

**Duties and Responsibilities**

**Customer Relationship Management**
- Maintain and strengthen relationships with existing customers through regular communication and follow-ups.
- Provide prompt, professional service to resolve inquiries and ensure satisfaction.
- Understand customer needs and recommend suitable products or services.

**Sales Support & Order Management**
- Assist clients with quotes, pricing, and product selection.
- Process sales orders accurately using internal systems and coordinate with logistics and finance for timely delivery and billing.
- Track order status and proactively update customers.

**Product Knowledge & Development**
- Continuously learn and stay current on product offerings, features, lead times, and supplier updates.
- Participate in training, demos, and team meetings to enhance product expertise.
- Share product knowledge with customers to support informed decisions.

**Inventory & Showroom Management**
- Regularly check inventory levels and reorder stock as needed.
- Maintain a clean, organized, and customer-ready showroom environment.

**Sales Growth & Opportunity Identification**
- Identify upselling and cross-selling opportunities within the existing customer base.
- Monitor customer buying patterns and suggest relevant products or services.
- Collaborate with outside sales reps to support strategic initiatives.

**Reporting & CRM Maintenance**
- Maintain accurate records of customer interactions, sales activities, and opportunities in the CRM system.
- Generate reports on sales performance, customer feedback, and trends.
- Analyze data to support continuous improvement and sales strategy.

**Team Collaboration & Support**
- Work closely with team members, outside sales reps, and the warehouse manager to ensure smooth operations.
- Share insights, best practices, and customer feedback in team meetings.
- Assist and serve walk-in customers with professionalism and efficiency.

Pay: $15.80-$20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Vision care
- Work from home

Work Location: In person

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