Assistant Manager

**Position Title**: Assistant Manager - Inflight Operations
**Location**: Winnipeg, MB
**Status**: Full Time
**Start Date**: Immediately
Who We Are
Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba, and Rankin Inlet, Nunavut, Calm Air operates frequent, daily scheduled passenger, charters, and cargo flights throughout Manitoba and the Kivalliq Region of Nunavut.
About the Opportunity
Are you seeking an exciting opportunity to work with a group of high performing professionals? Do you like to work independently as well as part of a skilled team? If so, we would like to hear from you We are looking for a highly motivated, well-organized individual, who thrives in a fast-paced environment, to join the Calm Air family.
At Calm Air, work is about what you do AND where you go This position will have the opportunity to share their skills at all our bases throughout Manitoba and Nunavut and gain experience at a wide range of facilities.
The sky is the limit
What You'll Get to Do
Reporting to the Senior Manager-Inflight Operations, the Assistant Manager - Inflight, is a dynamic and engaging people leader to the Flight Attendant group. They are responsible for the leadership and support of the Flight Attendant group assigned to all Calm Air bases. This role will ensure regulatory requirements, Company policies, standard operating procedures and safety standards while fostering a professional and supportive culture for the Flight Attendant Team. The Assistant Manager - Inflight will act as the primary liaison between the Flight Attendants and corporate Flight Operations Management Team.
**Operations**:

- Support and oversee day-to-day inflight operations and flight attendant performance at each base
- Ensure Inflight compliance with Transport Canada (CARs) and Company standard operating procedures
- Conduct base audits, cabin inspections and compliance checks as required
- Ensure Flight Attendants report operational situations in a timely manner
- Responsible for maintaining Flight Attendant Uniform Policies and ensure all uniform policies are adhered to
- Perform periodic checks to assess procedures and individual performance in safety, emergency procedures, cabin service and passenger handling
- Coordinate and maintain onboard commissary
- Support and maintain a strong relationship with the Flight Attendant Union group
- Responsible for the Senior Manager-Inflight Operations duties when the Senior Manager-Inflight Operations is absent
- Assist with managing Crew Accommodations
- Assist in updating and amending the Flight Attendant Manual, ensuring it’s consistent with other guidance materials and manuals as required and ensure copies of all amendments are supplied to all holders of the Manual
- Assist with overseeing the Flight Attendant Training and coordinating FA Training (booking meeting rooms, scheduling etc.)
- Ensure all Flight Attendant qualifications are current
- Conduct Flight Attendant recruitment activities as required
- Monitor procedures with respect to passenger safety and handling and make recommendations for changes and/or improvements
- Participate in the preparation of corrective action training plans
- Other duties as assigned

**Safety & Leadership**:

- Maintain safety as our first quality standard
- Participate in Safety Management System Corrective Action Plans for Cabin Safety
- Conduct performance discussions, coaching and when necessary, corrective follow-ups
- Support and mentor the Flight Attendant group
- Reinforce safety and security procedures
- Provide guidance and support to new hires
- Promote occupational health and safety within your department, and participate in the development and monitoring of safety training
- Proactively communicate hazards and SMS initiatives with your department
- Embark on employment equity initiatives, engaging with all employees to promote employment equity and encouraging employees to undertake the self-declaration survey updating as necessary
- All levels of the organization share responsibility for human rights within the organization, overseeing and promoting continuous improvement on human rights and employment equity initiatives
- Other duties as assigned

Carry out their duties safely within regulatory and company standards, policies, processes, and procedures as trained. Use safety equipment (tools, Proper Protective Equipment etc.) as provided. Actively identify and report hazards and deficiencies (when in doubt report). Assist in development of company processes and procedures as required.
Skills & Experience We Value
- Must have a High School Diploma
- Minimum two (2) years Industry Experience is an asset but not required, preferably in a leadership role or management role
- Post-Secondary education or certification in Human Resources Management, Business Administration or related field is an asset
- Knowledge of Transport Canada C