Services Technician

**Services Technician**

Location: This role is fully onsite in Mississauga, ON.

Now is the time to bring your expertise to this role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.

As a Services Technician with Insight, you will perform installation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to hardware and peripherals; software configuration; voice, video and data cabling systems; and networks. We will count on you to Identify system hardware problems and determine the most efficient and cost effective way of resolving the problem. Along the way, you will Perform necessary hardware and peripheral repair, keeping client downtime to a minimum.

**What to Expect**

We’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.

We offer all the benefits you expect—health, dental, vision, retirement, PTO—plus:

- Access to 11 thriving and diverse Teammate Resource Groups.
- Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

**As a Services Technician you will get to**:

- Troubleshoot and triage the Enterprise or Desktop Systems in conjunction with Operations.
- Install operating systems and properly approved and licensed software
- Assemble, configure, and troubleshoot computers and peripherals at an advanced level
- Work with Citrix, Virtual Desktop, thin clients and provide advanced troubleshooting on Windows operating systems.
- Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. As a Services Technician you are positioned for swift advancement within our organization through a structured career path. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

**What we're looking for**
- IT related Certificate or Diploma from a recognized post-secondary institution
- 2-5+ years troubleshooting related experience and/or IT customer service experience in an enterprise environment
- Strong communication, organizational, customer service and problem-solving skills
- MCSE, A+ and MCP designation or other certifications are an asset
- ITIL Foundations designation an asset
- Working knowledge of PowerShell is an asset
- Working knowledge of Remedy is an asset
- Must possess Current Class 5 Alberta Driver’s License
- Current Drivers Abstract
- Back check will be required
- Must be a lifelong learner engaged in ongoing upgrading and certification achievements

**Insight at a Glance**
- Received 35+ industry and partner awards in the past year
- $9.2 billion in revenue
- #20 on Fortune’s World's Best Workplaces list
- 14,000+ engaged teammates
- $1.4M+ total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.