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Dispatcher/customer Service

2 weeks ago

Etobicoke, Canada Classic Towing & Storage Full time

Classic Towing & Storage is currently looking for a Full-Time Tow Truck Dispatcher for both Day's and Night's. We are looking for enthusiastic, level headed, calm, collective person that has knowledge of City (Toronto and Surrounding cities) streets, how to use GPS and tracking systems. Who can supervise and manage up to 30 drivers, give proper and clear directions, be assertive when needed, calm and collective when situations arise, reliable and on-time to shifts.

Duties
- Training with the lead dispatch, call taker and more
- Develop and maintain good communications with drivers and other staff
- Dispatching drivers to calls, providing route information, location and destination information as required.
- Providing front line customer service by keeping clients updated on calls and ETA's
- Manage operational sheets
- Providing daily reports regarding the incidents that arise during the shift

**Skills**:

- Organizational skills
- Strong computer, written and communication, with conflict resolution skills
- Capable of keeping effective time management, with the ability to multi-task and work on multiple projects and at times allied under a strict deadline
- Keeping clear and concise communication with staff and drivers
- Knowledgeable with computer software and two communication devices
- Problem solving and thinking outside the box for further solutions.

**Salary**: $35,000.00-$45,000.00 per year

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 10 hour shift
- 12 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekend availability

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- City and Highway Dispatching: 5 years (required)
- Customer Service - Direct or on the phone: 3 years (required)
- Computer operation: 3 years (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (required)
- Overnight Shift (preferred)