Help Desk Technician

4 days ago

Quebec City, Canada iA Groupe financier iA Financial Group Full time

Service Desk Technician

The IT Service Center Management is seeking a Service Desk Technician for our Advisor IT Help Desk.

**Accountability**:

- Answer front line questions from iA licensed advisors
- Takes ownership of issues and ensures customer satisfaction
- Actively focused in diagnosing and end-user problems in a timely fashion through problem identification, isolation and resolution
- Assigns more complex problems to 2nd Level support for advanced solutions
- Recommends system or process changes to reduce client issues
- The applicant's knowledge and interest in technology will allow them to respond to service requests of simple to medium complexity
- Perform hands-on assignments of moderate complexity outside of the Call Center as part of ongoing operations (support, IT requests)

**Requirements**:

- Bilingual French and English (English and french Customer)
- Teamwork - be a team player
- Experience Working in a Service Center
- Strong customer service orientation
- Working 12 PM to 8 PM EST (Toronto) or 8 AM to 5 PM PST (Vancouver)
- Excellent analytical skills and recognized autonomy
- Good knowledge of PC hardware and peripherals, Microsoft Windows 10 Operating Systems, Microsoft Office 365, Windows 10, ServiceNow, Printers, Telephony and Networking

**Company Overview**:
**About**:
iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

**Our commitment to Diversity and Inclusion**:
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.

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