Site Support Technician

2 days ago

Quebec City, Canada Braeriach Ltd Full time

Job Description:
As a Site Support Technician, you will play a crucial role in ensuring the smooth operation of our clients' IT infrastructure. Your responsibilities will include, but are not limited to:
Site Support Includes:
1. **Hardware Troubleshooting**:
Identify and resolve hardware issues on end-user devices.

2. **IMAC Services**:
Coordinate and deliver Install, Move, Add/Change, De-Installation (IMAC) requests in collaboration with local support teams.

3. **Meeting Room AV Support**:
Provide hands and eyes support for Meeting Room AV troubleshooting and repair.

4. **AV Meeting Rooms**:
Perform break-fix support, troubleshooting, and repair for AV Meeting Rooms.

5. **Hands and Eyes Support**:
Assist with server reboots, network equipment issues, circuit downs, and swapping failed devices under remote supervision from Microsoft personnel.

6. **Webcast and Meeting Support**:
Attend and provide technical support at webcast events and meetings that require audiovisual or technical assistance.

7. **End User Training**:
Attend and support special end-user training and executive training sessions arranged by the client.

8. **Printer Consumables**:
Replace customer-provided printing consumables for network printers.

9. **IT Infrastructure Support**:
Occasionally assist with racking and stacking network gear, cabling up user ports, and hardware inventory verification.

10. **3rd Party Vendor Escort**:
Accompany 3rd party vendors as required.

11. **Desk Moves**:
Assist with desk moves, including checking connections for PC peripherals.

12. **IT Audits**:
Support ITM during IT audits onsite.

**Required Qualifications**:

- Experience in hardware troubleshooting and technical support.
- Knowledge of audiovisual systems and Meeting Room AV equipment.
- Ability to follow remote instructions for hands and eyes support.
- Strong technical aptitude and problem-solving skills.
- Excellent communication and interpersonal skills.
- Flexibility to travel as needed and work in various client locations.
- Basic toolkit including USB Console Cable, 128GB USB Stick, Phillips screwdriver, and Putty software.

**How to Apply**:
**Application Deadline**:
Urgent

Join us and be a part of our dedicated team that helps businesses thrive through reliable and efficient technical support

**Job Type**: Contract
Contract length: 12 months

**Salary**: $100.00-$200.00 per day

Work Location: In person

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