Fraud Officer, Demarket Fulfillment

**What is the opportunity?**

As a Fraud Agent, you will support RBC Royal Bank's Client First strategy. You will deliver a superior experience by providing quality service and fulfilling demarketing requests. You will provide consistent service within established benchmarks, contributing to achievement Client Service Commitments (CSC’s). You will take ownership and accountability for the resolution of complex issues as the first point of contact while demonstrating a long-term perspective in addressing client concerns.

**What will you do?**
- Support RBC Royal Bank’s Client First strategy and deliver superior experience by providing quality
- Mitigate Operational risk/loss and negative client impact and experience
- Take full accountability for quality and accuracy of day to day job responsibilities and activities, ensuring a balanced focus on enhanced client experience, efficiency and effectiveness and operational risk
- Provide consistent service within established benchmarks, contributing to achievement of business Service Level Agreements (SLA’s)
- Ensure all documents/data are examined for completeness and accuracy, and take appropriate steps to correct for client
- Proactively identify and recommend solutions to recurring errors and service gaps
- Act as a referral point/Subject Matter Expert for sales and service employees

**What do you need to succeed?**

**Must-have**
- Proven ability to focus on time-sensitive cases, meet deadlines and Client Service Commitments
- Strong oral and written communication skills
- Ability to work efficiently with team members and service partners
- Knowledge of RBC Systems (IRIS, Siebel, Synergy, OnDemand, etc)
- Computer Savvy, with a sense of urgency
- Proven focus on simplification & efficiency, to simplify the way we do business
- Although this role allows for working day time hours, there may be a need to work overtime, including Saturdays and Sundays, as required by the business

**Nice-to-have**
- Branch and/or Fraud experience
- Bilingual in French and English

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Continued career advancement opportunities
- Exposure to strong mentorship and leadership examples
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, and high-performing team

**Job Skills**

Anti-Money Laundering (AML), Credit Analysis, Data Gathering Analysis, Financial Regulation, Fraud Management, Fraud Risk Management, Information Capture, Order Processing, Process Management, Risk Control

**Additional Job Details**

**Address**:
YORK MILLS CENTRE, 10 YORK MILLS RD:TORONTO

**City**:
Toronto

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
PERSONAL & COMMERCIAL BANKING

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2025-09-04

**Application Deadline**:
2025-09-13

**I**nclusion** and Equal Opportunity Employment**

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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