Fulfillment Officer

**Position**: Fulfillment Officer Reports To: Director, Underwriting
**Company**: Magenta Capital Corporation Supervises: 0
**Location**: Toronto, Ottawa, Perth, ON Travels: 0%
About Magenta
Magenta Capital Corporation (“MCC”) is one of Canada’s largest and most established Canadian Mortgage Investment Companies on the verge of an exciting scale-up. Since 1994, Magenta Capital Corporation has provided flexible mortgage solutions that truly help our borrowers. As a leader in the alternative mortgage lending space, we partner with brokers to solve their client’s short-term credit challenges and facilitate their return to traditional lending channels. MCC sources, underwrites, and manages a portfolio of mortgages secured by properties located in Ontario.
Most importantly, MCC is now poised to make a giant leap forward in its corporate evolution as it takes advantage of the generational opportunity in the alternative mortgage market. If you are a dynamic professional with an entrepreneurial spirit that wants to be an integral part of this unique opportunity, then we want to meet you.
**A Message from our founder and CEO**:
“If you believe that tomorrow matters,
If you and only you can define your tomorrows and write your own unique, epic life story,
If you want to be part of a dynamic team with that shared conviction,
If you want to be part of a great Canadian business success story,
If you want to be an owner and not just an employee,
Then we want to meet you”
~Gavin Marshall~
About your Role
As a member of the Underwriting Team, the Fulfillment Officer reviews, approves, and escalates mortgage documentation received from our broker partners. The objective of the Fulfillment Officer is to review and process mortgage documentation to ensure they meet Magenta’s mortgage asset quality standards, while at the same time optimizing new advances volume.
We’re looking for a Fulfillment Officer with experience working in fast-growing, entrepreneurial environments. The position requires the ability to make consistent and objective risk assessments as part of a high-volume, deadline-driven team.
**What you’ll work on**:

- Escalating any documentation issues, including fraud, to the Underwriter, Team Lead, Manager or Director for review and sign off.
- Escalating any exceptions to Underwriter, Team Lead, Manager or Director for review and sign off.
- Creating and maintaining clear and complete notes within the mortgage underwriting system.
- Responding to all inquiries within established turnaround times.
- Ensuring compliance with privacy, anti-money laundering, anti-terrorist financing and anti-fraud policies.
- Coordinating with team members to release mortgage funds on a timely basis.
- Collaborating with the sales and Underwriting team throughout the process.
- Ensuring that the fulfillment pipeline is current and up to date.
- Providing exceptional customer service on consistent and ongoing basis.
- Collaborating with team and department in supporting the continuous improvement and development of process, workflows and procedures.
- Assisting senior management with ad-hoc requests, special projects and new initiatives as required.

**What you should have**:

- Experience in mortgage documentation review; ideally alternative mortgages.
- Strong aptitude for service excellence.
- Ability to maintain positive relationships.
- Ability to deal with difficult people.
- Strong organizational and time-management skills while maintaining attention to detail.
- Ability to manage pressure in an environment of high-volume processing with tight turnaround times.
- Detail oriented.
- A common-sense approach to decision making.
- Solution oriented.
- The ability to determine when to take the right risks.
- You are not afraid to make mistakes and learn from them.
- Strong interpersonal and communication skills given the need to optimally manage key relationships with our internal team and mortgage broker partners.
- Proven ability to work both independently and collaboratively within a team environment.
- Ability to build rapport and communicate appropriately with clients and peers.
- Proficiency with the Microsoft Office suite of products.
- University/College Degree in a relevant field or equivalent experience.

**What we offer you**:

- The opportunity to be a key contributor to our unfolding success story.
- The opportunity to think outside the box - every day.
- MCC’s Employee Share Purchase Plan (“ESPP”).
- Employer-paid benefits.
- Flexible Work Arrangements.
- Compensation commensurate with experience and qualifications.
- An entrepreneurial environment with the opportunity to collaborate across business functions.

We are committed to an inclusive, barrier free recruitment and selection process, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to assist applicants requesting accommodation at any stage of the hiring process.