Regional Technical Advisor

1 week ago

Cambridge, Canada Culligan International Full time

The Regional Technical Advisor will be responsible for the technical support of key Culligan customers within a geographic area including; troubleshooting assistance, product & water technology training, quality reporting, C&I project assistance, product field testing, and matters of customer satisfaction. Culligan key customers include; franchise dealerships, Industrial end-users, National Accounts, mechanical contractors, and partners in retail products. Support of Culligan products includes standard Culligan-branded products, modified-standard equipment, special engineered systems, and alternative channel products.

**Specific Job Function**:

- Report regularly on support provided in the region as well as travel-related expenditures.
- Schedule and conduct regular product training meetings and seminars for dealership associates including service, sales and office staff.
- Schedule and conduct periodic Household Service Training Schools within the region.
- Conduct periodic Commercial Service Training Schools at Rosemont Headquarters, or other venues as assigned by the Director.
- Provide on-site product support, installation supervision, and operator training on Culligan Commercial and Industrial products.
- Provide regional support for product field testing by soliciting dealers or following up on participation.
- Participate in two-way communication of product and service-related information between distribution and Culligan Product Development and Quality Assurance.
- Support sales growth opportunities through teamwork with Regional Sales Manager, Commercial Dealer Support, and Commercial & Market Development teams.
- Other duties as assigned.

**Requirements**:

- High School Diploma or GED required; College or technical degree preferred.
- Experience: 5 years in the water treatment industry.
- Classroom instructor or teacher is highly desirable.
- Up to 70% travel
- Proficient computer skills and experience with Microsoft Office (Outlook, Excel, Word)
- Strong mathematical skills required including understanding of reference materials such as tables and charts.
- Ability to read and understand plumbing, piping and electrical wiring diagrams
- Good mechanical aptitude required; must be able to detect cause of failure in water treatment system components. Experience in troubleshooting simple electrical circuits using handheld meters.

**Competencies**:
To perform the job successfully, an individual should demonstrate the following competencies in this position.
- Resourcefulness Customer Focus Team Player Organization/Planning_
- Passion Integrity Independence Accountability_
- Communication Technical Skills_
- _

Culligan does not accept unsolicited resumes from staffing agencies, search firms or any third parties.

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