Automotive Service Advisor

2 weeks ago

Cambridge, Canada Cambridge Ford Full time

**Job description**

Exciting Opportunity: Full-time Service Advisor Position

Are you a customer-centric professional with a passion for the automotive industry? Do you thrive in a fast-paced, dynamic environment? We have an exciting career opportunity for a skilled Service Advisor at Cambridge Ford.

**About Us**:
Cambridge Ford is a leading automotive dealership in the region, dedicated to providing exceptional customer service and top-quality vehicles. With a strong commitment to excellence and a reputation for reliability, we are trusted by our loyal customer base. Join our team and become part of a winning organization that values teamwork, integrity, and professional growth.

**Role Overview**:
As a Service Advisor, you will be the face of our dealership, serving as the primary point of contact for our valued customers. Your role will involve providing exceptional service, ensuring customer satisfaction, and coordinating efficient vehicle repairs and maintenance. You will play a pivotal role in enhancing the overall customer experience and building long-term relationships with our clients.

**Key Responsibilities**:

- Greet customers warmly and provide a friendly, professional demeanor
- Conduct thorough vehicle inspections and accurately document customer concerns
- Consult with customers to understand their automotive service and repair needs
- Provide detailed explanations of necessary repairs, associated costs, and timeframes
- Generate repair orders and communicate work estimates to customers
- Coordinate with our skilled technicians to ensure efficient and timely completion of repairs
- Keep customers informed about the progress of their vehicle service and any changes in the repair process
- Offer additional services and accessories that may enhance the customer's vehicle ownership experience
- Process payment transactions accurately and maintain organized financial records
- Handle customer inquiries, concerns, and complaints with empathy and professionalism

**Qualifications and Skills**:

- Previous experience as a Service Advisor or in a similar customer service role within the automotive industry is preferred
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
- Strong problem-solving abilities and attention to detail
- Proficiency in using automotive service software and computer systems
- A solid understanding of vehicle systems and maintenance requirements
- Exceptional organizational skills to effectively prioritize tasks and manage time
- Professional appearance and demeanor

If you are excited about this opportunity and meet the qualifications outlined above, we would love to hear from you. Please submit your resume, along with a cover letter outlining your relevant experience and why you believe you would be a great fit for the Service Advisor position at Cambridge Ford.

Cambridge Ford is an equal opportunity employer. We appreciate the interest of all applicants, but only those selected for an interview will be contacted.

**Job Types: Permanent, Full-time**

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

**Schedule**:

- Monday to Friday

**Supplemental pay types**:

- Bonus pay

Work Location: In person

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