Automotive Service Advisor

**Exciting Opportunity: Full-time Service Advisor Position**

Are you a customer-centric professional with a passion for providing excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting and rare career opportunity for a skilled Service Advisor at the All-New Cambridge Ford.

**The Best of the Best - About Us**:

- Cambridge Ford Limited is the sole franchisee for Ford Motor Company of Canada in Cambridge, Ontario
- One of the largest and newest leading automotive dealerships in Waterloo Region, dedicated to providing exceptional customer service with Canada’s number one selling vehicles eight years running.
- Operating from a newly built state-of-the-art 44,000 square foot facility on one of the busiest roads in the Region.
- With a strong commitment to excellence and a reputation for reliability, we have been trusted by our loyal customer base in Cambridge and Waterloo Region for almost 90 years
- Join our team and become part of a winning organization that values & perpetuates teamwork, integrity, and professional growth.

**The Opportunity - Role Overview**:

- As a Service Advisor, you will be the face of our dealership, serving as the primary point of contact for our valued customers. Our Minister of First Impressions
- Your role will involve providing proactive exceptional service, ensuring complete customer satisfaction, and coordinating efficient vehicle repairs and maintenance.
- You will play a pivotal role in enhancing the overall customer experience and building long-term relationships with our clients.

**Your Rewarding, Fast-Paced Day - Key Responsibilities**:

- Be awesome, proactive, kind and friendly.
- Greet customers with a wide smile and warm, friendly, professional demeanor.
- Conduct thorough vehicle walk-around inspections and accurately document customer concerns.
- Consult with customers with professionalism and patience to understand their automotive service and repair needs.
- Provide detailed explanations of necessary repairs, associated costs, and timeframes.
- Generate repair orders and communicate work estimates to customers.
- Coordinate with our skilled technicians to ensure efficient and timely completion of repairs.
- Proactively keep customers informed about the progress of their vehicle service and any changes in the repair process, in their preferred communication method.
- Offer additional services and accessories that may enhance the customer's vehicle ownership experience.
- Process payment transactions accurately and maintain organized financial records.
- Handle customer inquiries, concerns, and complaints with empathy and professionalism.

**Qualifications and Skills**:

- Previous experience as a Service Advisor within the automotive industry is preferred or in a similar frontline customer service role with transferable skillset.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using, or eagerness to learn, automotive service software and computer systems.
- A solid understanding of vehicle systems and maintenance requirements.
- Exceptional organizational skills to effectively prioritize tasks and manage time.
- Professional appearance and demeanor.

If you are excited about this opportunity as we are and have the horsepower to work with a high-performance team to serve our awesome client base, we would love to hear from you. Please submit your resume, along with a cover letter outlining your relevant experience and why you believe you would be a great fit for the Service Advisor position at Cambridge Ford.

Cambridge Ford Limited is a proud equal opportunity employer. We appreciate the interest of all applicants, but only those selected for an interview will be contacted.

We look forward to meeting you soon

**Job Type**:

- Permanent, Full-time

**Compensation**:

- Competitive Salary with amazing sales performance and customer service bonus.
- Total compensation range: $65,000 - 115,000 per annum.

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Regular Employee Appreciation Celebration Events

**Schedule**:

- Monday to Friday 07:50 - 17:30
- Saturdays are a possibility in the future

**Work Location**:

- In person