Client Partner Responsable Relation Partenaires

**Who We Are**:
Munvo has one goal - to help our clients maximize their MarTech investment. As a trusted advisor, we partner with industry leading MarTech solutions - ActionIQ, Adobe, PEGA, Salesforce, SAS, and Unica (HCL) to help our clients integrate best-in breed marketing solutions with their existing environment to ultimately deliver great experiences to their customers.

**What we offer**:

- The opportunity to work with a diverse globally aware team based across Canada, US, Morocco, and Europe
- A fast-paced environment that fosters collaboration and rewards motivated problem solvers and innovators
- Certification on industry leading MarTech solutions such as Adobe Campaign, Salesforce Marketing Cloud, and many others during your normal work hours
- Offices located in pedestrian friendly, central locations in Montreal, Toronto, Calgary and Casablanca, Morocco with remote opportunities & hybrid work environments available for many roles
- Team events, interest-based groups (yoga, soccer, running), and regional events to meet and have fun with your colleagues

**The Job**:
Munvo is expanding its Customer Success team. We are looking for a spectacular Client Partner to manage service delivery, establish trust with key customers and cultivate relationships for growth and business.

**Where you will bring value**:
Our clients - delivering amazing work and establishing great relationships, thereby growing existing accounts and opening doors to new ones. You are a trusted client advisor who guides our clients in their digital transformation journey by bringing them data-driven insights, new ideas, industry expertise and end-to-end solutions from across our ecosystem.

Our team members - a natural leader, the Client Partner is crucial in building cohesive cross-functional teams and bringing together the right people, at the right time. You inspire teams with your vision and new way of thinking.

**What you will be responsible for**:
The Client Partner is responsible for building trusted strategic relationships within an account by understanding client needs, shaping solutions, and bringing expertise and thought leadership to solve critical digital transformation and omnichannel marketing technology challenges. This role contributes to profitable organic growth, expanding Munvo’s footprint, ensuring effective delivery and influencing the client's strategy to help drive high performance and continuous innovation.
- Delivery: managing technology and/or business advisory professional services, acting in both leadership and advisory capacity; oversight of all work being performed at the client, as well as hands-on responsibility for delivering client work; client advocacy/VoC_
- Account Management: ownership of account organic growth, client satisfaction, team engagement, and delivery success; manage engagement risk, project economics, and forecasting, managing accounts receivable, defining deliverable content, and ensuring buy-in of proposed solutions from top management levels at the client_
- Strategy: at the forefront of trends and innovation, influencing and building a compelling vision and narrative tied around the solution or services offered._

**What you will bring**:

- 8+ years prior consulting or industry experience
- Proven track record of developing trusted client relationships and fueling organic growth
- Demonstrated experience assembling and ensuring transformational solutions and diverse teams for complex program delivery
- Expert communication in English & French (verbal and written)
- Ability to manage across multiple clients
- A Bachelor’s degree or equivalent, MBA preferred

**Benefits**:

- Quarterly employee bonuses
- 4 weeks of annual paid vacation
- Insurance benefits from day one
- Opportunities to complete certifications with our technology partners
- Employer RRSP after 1 year
- Mobile phone plan coverage
- Employer contribution to public transportation

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**Qui nous sommes**:
Munvo a un objectif : aider nos clients à maximiser leur investissement MarTech. En tant que conseiller de confiance, nous nous associons aux solutions MarTech leaders du secteur - ActionIQ, Adobe, PEGA, Salesforce, SAS et Unica (HCL) pour aider nos clients à intégrer les meilleures solutions marketing de leur catégorie à leur environnement existant afin d'offrir de superbes expériences à leur clients.

**Ce que nous offrons**:

- L'opportunité de travailler avec une équipe diversifiée à l'échelle mondiale basée au Canada, aux États-Unis, au Maroc et en Europe
- Un environnement dynamique qui favorise la collaboration et récompense les innovateurs et les résolveurs de problèmes motivés
- Certification sur les solutions MarTech leaders du secteur telles qu'Adobe Campaign, Salesforce Marketing Cloud et bien d'autres pendant vos heures de travail normales
- Bureaux situés dans des emplacements centraux et conviviaux pour les piétons à Montréal, Toro