Bilingual Customer Service

6 days ago

Toronto, Canada Crane Payment Innovations Full time

Have you ever used the self-checkout in a grocery store? Played the slots at Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI). We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software. Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 43 service branches. ***WHAT YOU’LL BE DOING** The Bilingual Customer Service Associate will have a direct impact on our Sales and Service group, responsible for: - Provide solutions to customer inquiries - Dispatching Service Calls to Field Service Technicians across Canada - Maintain Microsoft Navision ERP software logging, dispatching, billing - Work with Service Contract Administrator to ensure units receive PM calls - Generate reports for Sales, Service, and Customers **WHO WE’RE LOOKING FOR** You will bring a positive attitude with well demonstrated success in Customer Service ***Qualifications and Requirements** - 2 + years previous Customer Service or office environment - Strong Bilingual (French/English) - verbal and writing skills - Strong knowledge of Microsoft Office - Word, Excel and Outlook - CRM experience a plus - Currently using Salesforce - Proven ability to multi-task, prioritize workload and meet deadlines **Personal Attributes** **Action Oriented**: You display a sense of urgency and are known for being a timely decision maker **Analytical Thinker** : You need to have insight and enjoy solving problems **Customer Service Oriented**: You possess a drive to serve your “customers” and focus on responding promptly to project team needs **Good listener**: You allow others to express themselves and try to understand others before expressing self **Team Player**: You are approachable, and willing to follow or lead based on the team’s need *** **WHAT WE’RE OFFERING** - Flexible work environments-Work from Home-2 days per week - Defined career growth plans with opportunities to go outside of your “comfort zone” - Generous paid time off, including sick and holiday - Medical, dental, & vision insurance - Pension Plan with Company contribution - Life insurance and disability benefits - Community involvement and volunteering events - Sound interesting? Come see why we are OneCPI **CPI is part of Crane NXT** *** - Crane Payment Innovations is _committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law._ LI # DS-1 #HYBRID [

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