Branch Customer Service Representative

5 days ago

Quebec City, Canada Air Liquide Full time

At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

**How will you CONTRIBUTE and GROW?**:
VitalAire Canada is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare. VitalAire empowers patients who have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance.

Here is what you will do:
VitalAire is currently recruiting a highly energetic and motivated Branch Care Coordinator for our Anjou, QC, clinic. The Branch Care Coordinator provides support in the branch as it pertains to oxygen, PAP, and related therapeutics and diagnostics.
- **Provides helpful, friendly service to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.**
- **Assist with sales and maintenance of respiratory products, services, and inventory for the branch. Provides information/literature to prospective clients.**
- **Creates walk-in appointments for therapeutics and books follow-up appointments for the branch.**
- **Provides assistance and answers questions for clients regarding funding programs and insurance requirements.**
- **Assists healthcare professionals with the completion of necessary administrative functions and documentations.**
- **Assists in the management of equipment - including warranty, maintenance and repair for internal assets, as well as customer owned medical devices and other products.**

**_________**:
**Are you a MATCH?**:
**_Here is what you will need _**
- **College Certificate/Diploma or Equivalent**
- **1-2 years of experience in a Call Center or in Office Administration**
- **Computer literate in Microsoft Office and Google Suite, with strong data entry skills.**
- **Able to work flexible hours and provide service to our customers for extended hours.**

**_Here is why you should join _**
- **Competitive salary, plus bonus and vacation**
- **Competitive benefit flex package & pension plan**
- **Standard working hours for better work/life balance**
- **Tuition reimbursement & career development programs
**Our Differences make our Performance
**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

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