Customer Services Coordinator

5 hours ago


Quebec City, Canada Carmichael Engineering Ingénierie Carmichael Full time

**With us, it's always about people** - Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC and thermal systems for 100 years._ - Carmichael is a place where your experience will be valued and respected. If you've ever tasted success and are hungry for more, Carmichael is the perfect place to satisfy your appetite for success._ **Responsibilities**: - Coordinate the realization of repair work between our technical team and our commercial, industrial and institutional customers. - Coordinate preventive maintenance activities (build technicians' schedules). - Receive customer service calls and distribute them to our technicians. - Enter customer data and call details into the computer software and issue a work order to the technician. - Review and validate pay hours before moving on to the administration team. - Issue purchase orders to our suppliers as required. - Verify the accuracy and proper execution of all work orders. - Verify technicians' expense claims and transfer them to the administration team. **Requirements**: - A minimum of 2 to 5 years of experience in a similar role, preferably in the HVAC industry or for a service company with mobile technicians such as maintenance, plumbing, electricity, IT, cabling etc. - A college diploma preferably in a discipline related to business management, administration or operations management. - Have a "technical mind". (Knowledge of HVAC systems is an asset) - Excellent oral and written communication skills in French - Able to communicate in English an asset. - Work with computer tools. - Enjoy working independently and demonstrate resourcefulness.



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