Manager, Student Support Services

Organizational Unit - University of Victoria -> Student Affairs -> Office of the Registrar and Enrolment Management - Location - University of Victoria - Victoria, BC V8W 2Y2 CA (Primary) - Posting Close Date - 13 May 2025 - Please note that positions will close at 4 p.m. on the closing date. - FTE - 1.0 - Salary Grade - $75,755.00 - $98,528.00 - Additional Posting Information - Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable. - Classification - SG11 - Employee Group: - PEA - Regular - # of Hires Needed - 1 - Category - Administrative and Support Services - About this Opportunity Student Affairs is committed to creating a vibrant and engaging learning community to inspire and enrich the lives of our students in support of the University of Victoria’s vision “to be a university of choice for outstanding students, faculty, and staff from BC, Canada, and around the world”. The Student Affairs portfolio includes: Office of the Registrar and Enrolment Management; Wellness, Recreation and Athletics; Campus Engagement; and Student Development and Success. **_*This position is eligible for a Hybrid Work Arrangement*_** **The salary range for this position is**: - **Recruitment range: $75,755- $83,525** starting salary determined by the PEA Collective Agreement. - **Performance range: $98,528** salary range ceiling is available through annual performance increases. - Job Summary Reporting to the Associate Registrar, the Manager leads a team responsible for client-facing services for the OREM including Undergraduate Admissions, Undergraduate Records and Graduation Services, and Student Recruitment, as well as transfer credit, transcripts, registration, academic concessions, grading, document digitization and records management, and special projects/services as required. The Manager also coordinates required compliance reporting to Immigration, Refugees and Citizenship Canada on behalf of UVic. Additionally, ensuring team cohesion and providing service excellence to students, faculty, and staff is a key priority of this position. Evening and weekend work may sometimes be required. - Job Requirements This position requires an undergraduate degree and four years of related post-secondary experience in a supervisory/leadership capacity, preferably in a Registrar’s Office. **Knowledge, skills, and abilities include**: - Experience leading, supervising, and developing staff - Experience building working relationships with a dedication to student support, engagement, satisfaction and service excellence - Commitment to valuing the principles of truth, reconciliation and respect, equity diversity and inclusion, and contributing to an inclusive and respectful working and learning environment - A high level of understanding regarding the work of a Registrar’s Office in a post-secondary environment - Knowledge of post-secondary systems, structures, operations, practices and processes - Excellent leadership, communication, and interpersonal skills - Excellent critical thinking, and problem-solving skills - Ability to multitask, make decisions, and meet deadlines while maintaining accuracy and high service levels - Demonstrated ability to exercise transparent and equitable judgment and discretion in resolving complex HR matters in a unionized environment - Ability to assess and re-deploy resources strategically in accordance with operational changes - Demonstrated ability to manage, coordinate projects and budget development An equivalent combination of education, training and experience may be considered. **Territory Acknowledgement**: We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day. **What UVic Offers**: To learn more click here