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Guest Services Associate

3 weeks ago

Toronto, Canada Holiday Inn Toronto International Airport Full time

Holiday Inn Toronto International Airport_ is looking for someone with strong customer service skills to join our team as a Guest Services Associate

**This is a full time position)

**Benefits**
- On-Site Parking
- Health & Dental Benefits
- Deferred Profit-Sharing Plan
- Onsite Gym/Pool
- Career Development
- Hotel Discounts at other IHG Properties

**What will you be doing as a Guest Services Associate?**
- Greet Guest at the door upon arrival
- Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request.
- Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
- Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
- Conducts property walkabouts, monitors and reports on any safety issues throughout the hotel
- Responds to any safety issues reported by guests and employees.

**What are the requirements this role?**
- Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
- Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.
- Able to work nights, weekends, overnights and/or holidays.

**About the Hotel**
- Holiday Inn Toronto International_ _Airport_ is a large 451 room full-service hotel, owned and operated by Easton's Group of Hotels. Close to Pearson Airport, it features a large restaurant and bar with over 20 000 square feet of banquet space.

**About the Ownership Group**
- Easton's Group of Hotels_ is an award-winning hospitality company specializing in hotel management. As a strong franchise partner with Marriott, Starwood, Hilton, and IHG you will work with the world's strongest brands and an enormous amount of opportunity to learn, develop and grow your career.