Business & Systems Consultant

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Reporting to the Manager, Business & Systems Analysis Chapter, the **Business & Systems Consultant** has deep knowledge of a wide variety of business concepts, practices, and procedures as they relate to IT and general operations. They rely on their expertise, experience, and judgment to plan and accomplish goals, and to perform a variety of tasks. The Business & Systems Consultant conducts needs analysis, writes user stories, collaborates with others, and supports the team to increase productivity and reduce costs.

For a journey this exciting and complex, we’re looking for a personable Business & Systems Consultant to join our team. Someone who can combine expert business analysis skills, a strong technical acumen, a strategic mindset, diplomatic facilitation, and leadership skills to elicit and build requirements that enable exceptional solutions for business partners across Sun Life’s business organizations.

We operate in a world where time-to-market and evolving business priorities drive our plans. The awesome person who fills this role will need to be resilient, versatile and equally effective in adapting to change as they are following a process.

**What will you do?**
- Establish and maintain trusted advisory roles with clients by gathering and analyzing information to provide recommendations that address and resolve business issues.
- Champion the BSA role by actively promoting learning across the team and contribute to the continuous improvement of the practice by leading initiatives.

**What do you need to succeed?**
- A talented facilitator who is skilled in negotiation and influencing.
- A strategic thinker who appropriately applies a variety of planning, analysis, elicitation, modelling, and documentation techniques to accurately define and communicate requirements to help successfully deliver on initiatives.
- A collaborative team member who continuously strives to improve the client experience, our team, and our processes.
- Experience in all phases of a project life cycle, including proficiency with various requirements elicitation techniques
- Proven capability within the Agile Framework, lean iterative, and process improvement methodology
- Strong analytical skills and comfortable with data requirements and related data activities
- Superior communication skills with ability to communicate both complex business and technical concepts and align organization on decisions
- Sound problem-solving skills with the ability to quickly process complex information and present it clearly and simply
- Strong interpersonal / relationship building skills with technical and business partners
- Ability to synthesize abstract/complex concepts and ideas into simple, understandable, user-driven requirements and user stories
- A desire to embrace a culture of trust and complete transparency, and ability to deal well with ambiguity
- Open to learning new ideas outside scope or knowledge skillset
- Ability to act in an advisory capacity as well as coach/mentor Business Analysts
- Strong leadership skills with the ability to bring opinions, comments, and thoughts forward
- Skilled in best practices to drive discussions and manage business meetings to meet objectives
- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required **for Quebec only** as the position reports to a unilingual English-speaking manager outside Quebec.

**Preferred Skills/Assets**:

- Deep knowledge of relevant technologies, processes, systems, and capabilities related to supporting a microservice architecture (ex. REST APIs, web services, etc.)

**What’s in it for you?**
- An environment of continuous learning and improvement
- A friendly, collaborative and inclusive culture
- A collaborative and interactive team environment
- Being part of our journey in developing the next greatest digital experience
- Working together, sharing common values and encouraging growth & achievement

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the