Tier Ii Field Technician

7 days ago

Edmonton, Canada Stealth Monitoring Full time

Stealth Monitoring is a rapidly growing North American security firm. As part of our national expansion, Stealth is hiring a Field Service Professional for the Edmonton, Alberta market. The core responsibilities of the Tier II Field Operations Technician include:

- Maintaining and Troubleshooting
- Analog and IP based CCTV Systems
- Access Control Systems
- Intrusion Detection System
- Solar Technologies

The Tier II Technician / Installer will report to a Tier 3 Technician and will be part of the team to drive the success of the region by working cross-functionally with customer success, internal and external IT groups, customers, subcontractors, and suppliers to ensure timely and efficient completion of projects and service initiatives to maintain system uptimes.

Success for the Tier II role is measured by:

- Meeting customer needs and addressing customer service issues promptly
- Proactively communicating with customers and team members
- Collaborating with onsite subcontractors on service projects and new installations

SUPERVISORY RESPONSIBILITIES:
The Tier II Technician / Installer will assist with technical support for other Field Service technicians.

ESSENTIAL RESPONSIBILITIES:
Repair, replace and maintain low-voltage equipment at customer locations:

- IP and analog cameras (Axis, Avigilon, Geovision, Hikvision, etc..)
- Video management software (Luxriot, Avigilon, Geovision, etc...)
- Windows based DVR/ NVR hardware
- Access Control Systems (Feenics, etc..)
- Intrusion Systems (DMP, etc..)
- Audio systems and amplifiers (Axis, Barix SIP devices, etc..)
- Switches, Routers, Power supplies, Power Distribution Units, UPS systems
- Cat5 / BNC cable termination (Compression and Crimp)
- Integrating equipment onto customer and company proprietary networks
- Wireless access point equipment (Ubiquiti, etc..)
- Maintain accurate inventory and document field activities

QUALIFICATIONS:

- High School or GED required. Additional formal training and certifications in related fields a strong plus
- Two plus years ‘experience in the execution of large, complex IP Video Surveillance, Access Control, and Intrusion Systems in a commercial and industrial setting.
- Intermediate knowledge of computer networks, including TCP/IP, DNS, DHCP, Gateways, routers, switches.
- Intermediate knowledge in the deployment of large, complex IP Video Surveillance Systems.
- Working knowledge of electronic and digital test equipment such as multi-meters, and digital cable analyzers.
- Basic understanding of Network concepts and architectures.
- Ability to read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational/product manuals.
- Ability to work overtime, alternate shifts, weekends and participate in a 24/7 on call rotation
- Basic skills with Microsoft Office
- Ability to travel (if needed)

WORK STYLE:

- Strong organizational skills, detail-oriented; ability to multi-task
- Ability to adapt to changes in the work environment, manage competing demands, and deal with change, delays, or unexpected events
- Ability to identify and resolve problems in a timely manner; gather and analyze information skillfully
- Considers the impact of decisions and actions on internal and external customers; can effectively translate business needs to technology requirements

Compensation: Competitive Salary plus significant bonus opportunities, health and dental benefits, paid vacation, company provided computer, vehicle, and cell phone.

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