Tier Ii Service Technician

1 week ago

Edmonton, Canada Solūt Full time

**Summary of Solūt**
At solūt we may work with tech every day, but we do it with personality We’re not robots; our team is comprised of real people who are helpful, professional, and clever. We understand that solving IT problems is as much about people as it is about wires and wifi. We know tech can be tough, for us though, problem-solving is fun, and we’re good at it

We work to empower and believe in strategies that share success. We’re unique that way which keeps the entrepreneurial spirit alive and our clients at the center of everything we do. We work hard to create a great place to work through growth and development, work/life integration, and caring about each other. As good as tech is, we still require in-person connections so our work model is a hybrid of onsite and remote support.

Ready to start a new chapter?

Key Responsibilities:

- Resolve IT issues across various devices (desktops, laptops, servers, tablets, cell phones).
- Diagnose and resolve minor network issues.
- Research solutions and troubleshoot client issues.
- Document configurations and resolutions thoroughly.
- Mentor and train Tier I Service Technicians.
- Make recommendations for client network improvements.
- Participate in on-call rotations.

Summary of Qualifications & Skills
- Post-secondary education in IT (Systems Administration preferred).
- 3+ years of IT service experience.
- Industry certifications are a plus.
- Proficiency with Desktop and Office suites.
- Experience with server maintenance, active directory, and account creation.
- Strong problem-solving, research, and communication skills.
- Customer service-oriented with strong multitasking abilities.
- Physically able for activities such as lifting heavier equipment (i.e. 30 - 50 lbs), climbing ladders, etc.Valid Class 5 Driver's license is an asset.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A supportive and collaborative work environment.The chance to work with cutting-edge technologies and industry leaders.

As we generally receive an overwhelming response to our opportunities, we are only able to connect with those individuals selected for an interview.

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