Tier 1 Helpdesk Technician

2 weeks ago


Edmonton, Canada RedARX Cyber Group Full time

A cybersecurity solutions provider in Edmonton seeks a Tier 1 / Desktop Support Technician to provide first-level technical support. The technician will assist clients with hardware and software issues, manage support tickets, and ensure a high level of client satisfaction. Ideal candidates should have a basic understanding of Windows and macOS, as well as experience with Microsoft 365 tools. This role emphasizes clear communication and customer-oriented service.
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