Spa Coordinator

**What we do and are proud of**

At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly unforgettable guest experience and support our team members in discovering and delivering their unique contributions.

Our team is made up of passionate and engaged individuals who are empowered to share their input, opinions, strategies, and suggestions. We believe in working together as a team to deliver exceptional service, and we support one another to achieve our goals. As community leaders, we value honesty, uniqueness, and a fun approach to providing graceful hospitality.

**Why this role is significant**

As a Spa Coordinator, you are the primary point of contact in the spa and play a significant role in ensuring an exceptional experience for our guests. You are a key collaborator, responsible for ensuring smooth spa operations, including opening and closing procedures, maintaining a clean and welcoming environment, and greeting and orienting guests. Your attention to detail, friendly demeanour, and ability to manage multiple tasks will be critical in delivering a pristine and rejuvenating spa experience.

**A day in the life**
- Create a welcoming environment for guests, providing excellent customer service throughout their visit.
- Provide knowledgeable recommendations for treatments and products based on individual client needs.
- Efficiently book, modify, and remove appointments using Vagaro software.
- Coordinate appointment scheduling and ensure bookings are organized and efficient.
- Answer phones promptly and professionally, assisting with inquiries and reservations.
- Follow procedures for invoicing, cash handling, and cash-out, meeting monthly sales targets.
- Perform opening and closing duties for the spa, including administrative tasks.
- Maintain a comprehensive knowledge of spa facilities, services, and retail products.
- Recommend spa products and maintain stock levels, following established product management procedures.
- Handle guest feedback and complaints with professionalism and empathy, resolving issues and exceeding expectations.
- The available weekly schedule is Sunday through Thursday.

**What you bring to the team**
- You bring two years of customer service or administrative experience.
- You bring a professional, warm, and graceful presence.
- You have strong problem-solving abilities.
- An empathetic approach to actively listen and address any concerns.
- Attention to detail and organization comes natural to you.
- Effective, efficient, and professional communication skills.
- You are open-minded and willing to learn new skills and take on new responsibilities.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Physically fit and able to stand for long periods of time.

**Why join our team**
- We offer a competitive wage of $21 to $22 per hour plus tips.
- We are committed to the health and wellness of our team members and offer extensive benefits.
- An award-winning culture that makes you excited to come to work.
- The opportunity to showcase your skills and make a difference in a stunning location.
- Personal and professional development opportunities.
- Employee discounts, including 50% off at the Brentwood Bay Pub, Arbutus Room, and Spa Treatments at the Brentwood Bay Spa.
- Free paddle sport rentals at the Brentwood Bay Marina for you and a friend.
- Friends and family discounts on hotel rooms.