E-commerce Customer Support Service

2 weeks ago


Montréal, Canada GUARANTEED PARTS Full time

E-COMMERCE Business looking to hire;
- Identify and address customer needs with a goal of complete satisfaction
- Provide expert answers to questions about products, pricing, and availability.
- Follow company communications guidelines and procedures under mínimal supervision
- Recommend improvements to processes for improved company efficiency
- Build expert and dynamic knowledge of company products and services
- Research information using available resources to satisfy customer inquiries
- Build rapport with customers by engaging with them in an inviting, friendly, and professional manner.
- Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
- Ability to multitask, manage time, and prioritize
- Able to work individually and as a team
- Full-time, Permanent
- Administrative knowledge
- office located in Lachine, Quebec

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00-$45,000.00 per year

**Benefits**:

- Casual dress
- On-site parking
- Profit sharing

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
SAFE WORK ENVIRONMENT.

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer Support & Client Services Occupations: 3 years (preferred)
- customer service: 3 years (preferred)

Work Location: One location



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