Administrative Specialist

Reporting to the Leadership Team, the Administrative Specialist is responsible for performing a wide range of client and insured support activities to ensure timely enrollment, cancellation, and other administrative functions. You will be expected to be an active team member by supporting work efforts, providing feedback while ensuring customer service excellence.

At **g**uard.me International Insurance*, our greatest asset are our employees. We look for individuals who enjoy working with others and helping people, and who are interested in long-term career growth within an established, successful company. Our work environment is fast-paced, high energy, fun and exciting, and you’ll get the chance to regularly communicate your ideas in a cooperative culture of innovative and conscientious people.

Still with us? Thought so Please read through the responsibilities and qualifications below, and if you think

you’re a good match—we’re eager to hear from you.

**Responsibilities**:

- Process and record new insurance policies while maintaining high accuracy in Excel
- Fulfill ID card requirements in a timely manner
- Maintain detailed records of all correspondence with policy holders and clients
- Generate reports, compare, analyze and evaluate data in Excel
- Responsible for maintaining process and procedure knowledge, based on client requirements
- Maintain policy knowledge in order to answer general questions
- Operate a range of office equipment such as printers, stamp machine and folding machines
- General clerical duties including preparing shipping labels, filing, preparing envelopes for shipping
- Handle sensitive information in a confidential manner
- Liaise with other departments as needed
- All other duties as assigned

**Qualifications**:

- Diploma in Business or Office Administration, or combined experience and skills
- Minimum of 2 years of insurance or office administration experience
- Excellent written communication skills in English with the ability to compose professional correspondence
- Must have comprehensive knowledge of Microsoft Office programs including Outlook, Excel, Teams & Word
- Commitment to superior customer service attitude with an ability to demonstrate this while taking calls including ability to maintain a calm and professional demeanor
- Professional and comfortable adapting to new situations with the ability to perform well, and problem solve in dynamic situations
- A strong attention to detail and accuracy, with the ability to multi-task, organize and prioritize
- Ability to maintain high-level of confidentiality of clients’ information
- Tech-savvy with the ability to learn new computer systems and work with industry related software programs
- Have a team player attitude, by demonstrating an effort to accomplish tasks and support colleagues
- Ability to communicate in a second language is an asset (Spanish, Mandarin, French)

**How to Apply**:
Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

**About Us**

**g**ua**r**d**.**me **is a leading provider of international student health insurance and, we’re so much more. That’s why, as a trusted partner for private and public universities, colleges, language schools and school boards, we created **guard.meCARES**, our innovative platform of health and wellness programs and services designed to mitigate risk, manage crisis events and improve health and wellness day-in and day-out.

**g**ua**r**d**.**meCARES **is more than a name; caring is at the heart of everything we do. It’s who we are and it’s why we are here. The philosophy of caring for students and our partners and giving back to the communities in which we do business is our guiding principle and what sets us apart from our competitors.

Our team of **Real People **delivers the personalized attention and culturally sensitive **Real Solutions **clients need for **Real Life. **We offer expert assistance during times of crisis, innovative programs and digital resources that improve wellness, ongoing education and training for staff and educators, with unparalleled customer support.

It’s a commitment to caring that every **g**ua**r**d**.**me **team member holds at their core and strives to deliver on each and every day. We do it not because we have to, but because **g**uard.meCARES.*

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

COVID-19 considerations:
Application question(s):

- Please confirm that you are a resident of Ontario. (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- insurance or office administration: 2 years (preferred)