Amazon Marketplace Operations Specialist

6 days ago


Gloucester, Canada Automotive Outfitters Full time

**Job Title: Amazon Operations Specialist**
**Company: Automotive Outfitters**
**Location: Ottawa, ON (In-Office Position)**
**Job Type: Full-Time**
**Salary: Based on experience**

**About Us**:
Automotive Outfitters is a leading Canadian retailer and installer of car and truck accessories. We're a fast-paced, growing company seeking a detail-oriented and self-motivated Amazon Specialist to manage and optimize our Amazon operations.

**Role Overview**:
As our Amazon Specialist, you'll be responsible for ensuring smooth day-to-day operations on our Amazon storefront. This role involves handling customer communications, claims, inventory coordination, shipping logistics, and ongoing optimization of our listings and pricing.

**Key Responsibilities**:

- Respond to customer messages throughout the day
- Manage Amazon claims (AZ Claims)
- Process in-house orders:

- Replenish inventory for in-house products
- Coordinate with suppliers and partners
- Oversee drop ship orders
- Troubleshoot on-hold orders
- Identify opportunities to send stock to FBA or adjust pricing
- Handle returns
- Process online return requests
- Monitor and manage order cancellations
- Track shipments from vendors

**What We’re Looking For**:

- Experience with Amazon Seller Central (Preffered)
- Strong attention to detail and time management skills
- Proficiency in troubleshooting order/shipping issues
- Excellent written communication skills
- Familiarity with eCommerce platforms, logistics, or inventory management is an asset

**Why Join Us**:

- Be part of a proudly local Canadian company
- Work with a small, passionate team that values initiative and improvement
- Opportunity to grow as we expand our digital and physical operations

**To Apply**:
Submit your resume and a brief message outlining your experience with Amazon Seller Central and why you're a fit for the role.

Pay: $20.00-$23.50 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday

Work Location: In person

Expected start date: 2025-05-12


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