Customer Support Specialist
2 days ago
Looking for an ideal work environment where your communication skills will be put to good use? The VOXDATA family is waiting for you
Join a community of people for whom mutual aid, problem solving and collaboration are fundamental values.
**On a daily basis, agents have the following responsibilities**:
- Establish a climate of trust conducive to client retention.
- Answer calls and chats, identify customers needs and make an offer adapted to their lifestyle.
- Efficiently manage your time to optimize call processing.
- Support your teammates. It is by sharing our strategies that we can offer impeccable service.
**Requirements**:
**You will be an outstanding agent if you are**:
- Fluently bilingual in French and English.
- Excellent writing skills.
- High school graduate.
- Able to adapt to changing situations.
- Motivated by helping and building confidence.
- Masterful in the art of analysis and problem solving.
**Benefits**
**Recognize yourself? Here's what we offer**:
- ** One week paid training with the option to work from home after the probationary period.**:
- A 40-hour schedule, Monday through Friday between 8:30 am to 5:00 pm.
- A salary of $16/ hour for bilingual agents.
- Several occasions to learn and develop (through online and peer training).
- The opportunity to become a coach or perhaps a Team Leader
- Everything you need, from collective insurance, to discounts at the gym, LaRonde and other partners.
- Dialogue: Virtual medical clinic for you and your family.
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