Customer Service Specialist

1 week ago

Montréal, Canada Alithya Full time

**Customer Service Specialist (Level 1 Support)** **:montreal
**Montreal, Quebec, Canada****:
Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us We are looking for creative, innovative, and collaborative people like you to join our team.

At the heart of Alithya’s values is the well-being of our employees and their families. That's why, we continue to follow the Public Health Agency of Canada’s recommendations closely.

We remain close to you, while keeping our distance via Phone, Microsoft Teams, Zoom or however you like.
- Take your ambitions to the next level

You will provide technical support functions for the range of IT systems implemented in our client’s corporate and grocery store environment.
- Take calls for level 1 support;
- Analyze and define the source of problems;
- Provide level 2 interventions for corporate users and in stores
- Document interventions in a support software;
- Communicate calls to suppliers, if necessary;
- Refer level 3 cases to software and/or technical specialists;
- Follow up on interventions with stakeholders, customers and suppliers;
- Maintain inventory equipment and repairs of all types of mini-terminal devices;
- Initiate billing notification to the administrative department, as required (mini-terminals).
- When it just clicks
- Does this sound like you?
- DEC in computer science or equivalent;
- Experience in:

- customer service, mandatory;
- technical support, required;
- POS systems, an asset.
- Good knowledge of Windows and networking;
- Organized and autonomous;
- Strong team player;
- Good communication skills;
- Quality work/service orientation;
- Ability to:

- learn technical aspects;
- manage time;
- be resourceful;
- learn quickly and continuously;
- solve problems.
- Available to travel to Laval 2 days a week;
- Rotating schedule including evenings and weekends ($1.25 bonus for evenings and weekends);
- Languages required:

- French: 4/4
- English: 4/4

34968 #LI-Hybrid
- Life at Alithya
- 37.5 hours per week;
- Opportunities to develop and grow your career;
- Work with diverse technologies, projects, clients and sectors;
- Spend your days in a creative and innovative environment;
- Share experience and knowledge as part of an agile and dynamic team;
- A great balance between work and personal life;
- Access to exciting educational opportunities (internal, conferences, events, courses, certifications, etc.);
- Personal recognition of your important professional contributions;
- Great cultural diversity across our teams.

**Why join our team?**:
Because creativity, passion, integrity and wellness are the company’s core values, we are looking for people like you who are enthusiastic, innovative, open-minded, team players and eager to learn.

Working at Alithya is a chance to be part of an energetic, dynamic, and growing team of more than 2,000 professionals in Canada, the United States and France. Our diverse practices and the extensive major projects entrusted to us by our prestigious clients allows us to offer many high growth potential opportunities to our employees in well-established technologies.

Alithya Group is an advocate for workforce diversity and as such, encourages the participation of women in management roles. We belong to the 30% Club, which encourages women’s access to leadership positions.

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