Customer Success Manager

2 weeks ago

SaintLaurent, Canada CAE Full time

**Role and Responsibilities** Are you looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? You want to join a world class company and industry leader with projects to which you would be proud to contribute? Come share your passion with us At CAE, we are committed to elevate the training of pilots to the next level with our innovation in digital products. The implementation and adoption of the digital solution across the globe plays a crucial part in achieving this. That’s why we need your expertise, your dynamism and passion to complete our team. **The role we are offering you**: By joining our team as the Customer Success Manager, you will have the opportunity to help expanding the footprint of our digital solution with our worldwide customers while influencing the roadmaps of our products. The role could be based in Montreal or in a different location. **Are you ready to**: - Manage projects for the implementation of CAE digital solution. - Act as a prime point of contact for digital products with the CAE regional leads and customers - Drive the adoption strategy of the digital solution with our customers and training centers, including conducting demonstrations, training, feedback sessions, - Influence the products roadmaps of CAE digital accelerator by gathering regional insights, needs and impact on business - Support the product approach of CAE digital solution - Partner with key stakeholders including regional leadership, Digital Accelerator, Sales and Customer Success teams - A bachelor’s degree in engineering, administration, software engineering or relevant work experience - Project management experience. PMP certification an asset - Strong interpersonal communication skills, ideally with an already established network - Demonstrated ability to work in a changing environment with multiple tasks and partners at all levels of the organization - Excellent initiative and team spirit **CAE offers**: - State-of-the-art tools - A variety of projects - Collaboration with multidisciplinary and multicultural teams - A positive work atmosphere - International travel - An environment where your initiatives will be recognized and valued Come share your passion with us With over 10,000 employees located in 35 countries, CAE is a global leader in training for the civil aviation, defence and security, and LI-CG1 **Position Type** Regular CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted. **Equal Employment Opportunity** At CAE, everyone is welcome to contribute to our success. With no exception. As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team. At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age. The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.

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