Service Advisor

4 days ago

Parry Sound, Canada Parry Sound Chevrolet Buick GMC Full time

**About Us**

Parry Sound Chevrolet Buick GMC is one of Ontario’s fastest-growing GM dealerships and a multi-year President’s Club Award winner. We pride ourselves on friendly small-town service with big-city professionalism — and we’re looking to add a dedicated, customer-focused **Service Advisor** to our expanding Fixed Operations team.

**Position Summary**

The **Service Advisor** is the customer’s primary point of contact for all service interactions. This role involves greeting customers, understanding their service needs, preparing repair orders, and communicating updates clearly and professionally. A great Service Advisor builds trust, ensures accuracy, and contributes to an exceptional service experience from drop-off to pick-up.

**Key Responsibilities**

**Customer Interaction**
- Greet customers warmly and create a welcoming service experience
- Listen attentively to customer concerns and accurately document symptoms, issues, and requests
- Communicate work estimates, repair timelines, and required maintenance clearly
- Provide service recommendations based on manufacturer guidelines and vehicle condition
- Follow up with customers throughout the service process

**Repair Order & Workflow Management**
- Open, prepare, and update repair orders with complete and accurate information
- Coordinate effectively with technicians, parts department, and service management
- Prioritize work to meet shop capacity and customer needs
- Verify warranty coverage, recall eligibility, and GM program requirements
- Review completed work with customers and ensure satisfaction at delivery

**Sales & Performance**
- Recommend maintenance and repair services in a transparent, value-focused manner
- Support dealership goals for customer satisfaction, shop efficiency, and service revenue
- Promote service packages, seasonal specials, and protection products

**Compliance & Administration**
- Ensure accurate documentation for warranty claims, recalls, and customer-pay work
- Maintain OMVIC, GM, and dealership process compliance
- Protect customer information and maintain confidentiality
- Process payments, finalize repair orders, and assist with appointment scheduling

**QualificationsRequired**
- 1-2 years of experience in automotive service, customer service, or a related role
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Positive, professional attitude and customer-first mindset
- Basic computer skills (Quorum, Reynolds, Xtime, or similar considered an asset)

**Preferred**
- Prior dealership Service Advisor experience
- Knowledge of vehicle systems, maintenance schedules, and repair terminology
- OMVIC certification (or willingness to obtain)

**What We Offer**
- Competitive wages + monthly performance bonus
- Health & dental benefits
- Ongoing GM training and career development opportunities
- Supportive, team-oriented environment
- Employee pricing on vehicles, parts, and service
- Stable, year-round full-time hours

**Schedule**
- Full-time
- Monday-Friday 7:30am to 5pm

**How to Apply**

Subject line: _Service Advisor - Parry Sound Chevrolet_

Pay: $47,191.98-$81,096.24 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Relocation assistance
- Store discount

Work Location: In person

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