Customer Service Representative

2 days ago

Niagara Falls, Canada See Sight Tours Full time

**Company Brief**:
Tripshepherd, originally established as See Sight Tours, has grown to become a premier tour operator headquartered in Niagara Falls, Canada, and extending its services to over 22 cities across North America. We pride ourselves on crafting unforgettable, stress-free travel experiences for our guests by managing all aspects of their tours, from tickets to guided explorations of each destination's unique culture and history.

**Job Purpose**:
**Key Responsibilities**:

- Update and manage the customer database accurately.
- Foster a culture of positivity and continuous improvement within the workplace.
- Tailor travel solutions to meet clients’ specific preferences and needs.
- Manage bookings, including reservations, modifications, and cancellations, through to the day of the event.
- Equip travelers with essential travel information and materials, such as event schedules or maps.
- Utilize customer feedback to drive improvements in service and product offerings.
- Recommend products and services tailored to customer interests and requirements.
- Engage in both inbound and outbound calls, including proactive follow-ups on orders.

**Qualifications**:

- Mandatory High School Diploma.
- Post-secondary education preferred.

**Experience**:

- A minimum of 1-2 years in a customer service role, ideally within a call center or related setting.

**Knowledge**:

- Competence in basic computer software, including Microsoft Office Suite, and familiarity with travel CRM systems is an asset.

**Skills**:

- Fluent bilingual capabilities in English and French are a significant asset.
- Exceptional customer service orientation.
- High computer proficiency.
- Strong organizational skills, with the ability to multitask, maintain focus under pressure, and prioritize effectively.
- Proven problem-solving abilities.
- Team player with the capacity to also work independently.

This role requires in-person attendance at our Niagara Falls, Canada, office and includes the flexibility of a hybrid working arrangement during specified shifts.

This position is structured around rotating night and weekend shifts to accommodate our operational needs and provide our customers with round-the-clock support.

We invite you to customize your resume and cover letter to showcase how your background and skills align with the responsibilities and qualifications of this role. Join us at Tripshepherd for an opportunity to contribute to our legacy of memorable travel experiences.

**Job Type**: Full-time

**Salary**:$17.55-$18.55 per hour

**Expected hours**: 35 - 40 per week

**Schedule**:

- 8-hour shift
- Rotating nights and weekends

**Salary**: $17.55-$18.55 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Paid time off

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Ability to Commute:

- Niagara Falls, ON (preferred)

Ability to Relocate:

- Niagara Falls, ON: Relocate before starting work (preferred)

Work Location: In person

  • Customer Service Representative

    2 weeks ago

    Niagara Falls, Canada Advantage Restaurant Supply & Service Full time

    The _Customer Service Representative is_ a highly ‘customer’ focused position, to ensure customer satisfaction and understand customer needs. Your duties will also include follow-up of the Sales Order status with Vendors and the Sales department. You must be comfortable in a fast paced and ever changing environment, comfortable working with people, and...

  • Customer Service Representative

    2 days ago

    Niagara Falls, Canada Boggio Family of Pharmacies Full time

    **Job description** Boggio Family of Pharmacies is looking for a Part-Time Customer Service Representative to join our team in Niagara Falls. The Customer Service Representative works in the front shop and provides excellent service to all of our patients and customers. Come join a dynamic team and start your career with us today! **Duties &...

  • Customer Service Representative

    2 days ago

    Niagara Falls, Canada Boggio Family of Pharmacies Full time

    **Job description** Boggio Family of Pharmacies is looking for a Part-Time Customer Service Representative to join our team in Fonthill. The Customer Service Representative works in the front shop and provides excellent service to all of our patients and customers. Come join a dynamic team and start your career with us today! **Duties &...

  • Customer Service Representative

    2 weeks ago

    Niagara Falls, Canada THE ORANGEGUYS Full time

    **Job Summary** We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively in English will be a significant asset as you assist customers with inquiries, promote our...

  • Customer Service Representative

    4 days ago

    Niagara Falls, Canada BMO Financial Group Full time

    6760 Morrison Street, Unit 1 Niagara Falls Ontario,L2E 6Z8 Fully Flexible and must be available Saturdays Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through...

  • Customer Service Representative

    4 days ago

    Niagara Falls, Canada BMO Financial Group Full time

    6760 Morrison Street, Unit 1 Niagara Falls Ontario,L2E 6Z8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience...

  • Customer Service Representative

    6 days ago

    Niagara Falls, Canada Salit Steel Full time

    **What are we about?** At Salit Steel we believe that people are our most valuable asset and that everyone on our team plays a unique role in contributing to our overall success. We are always looking for diverse and talented people who are interested in joining the Salit Steel family. We are an integrated network of companies and partners that delivers...

  • Customer Service/technical Support Representative

    2 weeks ago

    Niagara Falls, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Niagara Falls, Canada*** Job Title: Customer Service/Technical Support Representative (Hybrid) **Job Description**: The Customer Service/Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of...

  • Customer Support and Service Representative

    2 days ago

    Niagara Falls, Canada Flowers.ca Inc Full time

    **Company Description**: CanadaFlowers.ca is a leading online floral retailer dedicated to providing exceptional service and high-quality floral products to customers across Canada. With a wide selection of beautiful arrangements for every occasion, from birthdays and anniversaries to weddings and sympathy tributes, we strive to exceed our customers'...

  • Summer Customer Service Representative

    2 weeks ago

    Niagara Falls, Canada LCBO Full time

    Location Address: 5389 Ferry Street, Niagara Falls Salary / Pay: $20.36/hour Job Posting Description: At the LCBO, we always have the right spirit! Do you? We have an immediate need to hire great people with an engaging personality, who are passionate about delivering an extraordinary customer experience, for each of our retail locations throughout the...