Account Manager

**Account Manager**

Reports To

Regional Manager, Centre of Excellence

Location

Ontario or Halifax

Type

Full Time

Closing Date

June 25, 2025

**Company Overview**

Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

With over 57,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2024 that ended July 2, 2024, the company generated sales of more than $68 billion USD.

Sysco, one of Canada’s Best Employers 2024, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?

**Role**:
This role supports Corporate Multi-Unit (CMU) by managing the customer relationship locally, with the expectation of enhancing the customer experience. This position is responsible for building relationships with new and existing accounts. The focus is to provide excellent customer support to Sysco customers and ensure last mile issue resolution.

**Role Responsibilities**:

- Manages assigned customers/concepts and handles last mile activities to ensure customer receives product timely and accurately.
- Monitors proprietary stock keeping units (SKUs) and promotional items ensuring adequate inventory and minimum movement requirements. Works with customers to clear slow moving or dead inventory
- Works with Merchandising department to communicate upcoming promotional inventory, new listings, increased/decreased inventory pulls and plans for slow moving/ dead inventory.
- Communicates with customers to advise of bid changes and pricing inaccuracies.
- Works in collaboration with the Transportation department to determine the best options for delivery windows, prospective night drop locations and communicating customer concerns.
- Identifies operational inefficiencies by balancing work week, limiting same day/off day deliveries, assessing back orders, reducing deliveries, and increasing order size.
- Liaises with Connect and communicates with customer regarding items such as prod credit, special orders, etc.
- Utilizes Customer Relationship Management (CRM) tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate.
- Skillfully navigates challenging conversations with internal and external stakeholders. Responsible for appropriate escalation as needed.
- Utilizes CRM tool (Sysco 360) as communication and measurement tool.
- Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
- Is willing to work safely with mínimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their supervisor.
- Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
- Perform other duties as assigned.

**Qualifications/Skills/Job Requirements (About you)**:

- Minimum 1 year of experience in related industry/field, food service experience is an asset.
- Post-secondary education in business, hotel/restaurant or marketing/sales preferred, combination of experience and education considered.
- Ability to build customer loyalty by developing productive customer relationships.
- A client service and sales focus; confidentiality, integrity, and respect in all interactions.
- Must possess excellent computer skills and have intermediate proficiency in Microsoft Office including Word, Excel, PowerPoint and Outlook.
- Excellent communication skills using negotiation processes and gaining agreement with others.
- Bilingualism is required in French and English- **_
Our Purpose:_**

**Connecting the world to share food and care for one another**

**_
Our Mission:_**

**Delivering success for our customers through industry-leading people, products and solutions**

**_
Our Identity:_**

**Together we define our future of foodservice and supply chain**

**Here’s a sample of the many benefits Sysco colleagues enjoy**:

- Comprehensive Fl