Customer Service Representative

6 days ago

Toronto, Canada Logistic Specialty Freight Full time

As a Customer Service Representative, you are responsible to provide outstanding service to our client's customers by; scheduling deliveries, handling general inquires, addressing concerns/issues, listening to complaints, troubleshooting problems, and communicating necessary information to our delivery crews.

A typical day would include:

- Contacting customers to schedule/reschedule deliveries.
- Communicating information to delivery crews.
- Verifying status of deliveries with drivers and keeping customers updated
- Responding to customer/vendor queries regarding the status of their orders
- Working alongside dispatch to accommodate customer requests
- De-escalating situations by providing workable alternatives that satisfy the customer
- Taking accurate notes of conversations with customers/vendors and keeping our system updated on any and all changes to their order status.
- General data entry: entering customer orders into our delivery system, filling out order completion spreadsheet

**Requirements**:

- At least 18 years of age or older
- Strong computer knowledge and skills
- Ability to calmly provide conflict resolution and navigate frustrated customer situations
- Ability to enter and schedule orders while taking inbound calls.
- Ability to work full-time hours.
- Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), listen with auditory acuity, type, read, multi-task, and concentrate for prolonged periods.

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$19.00 per hour

**Benefits**:

- On-site gym
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Every Weekend
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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