Customer Service Representative

21 hours ago

Toronto, Canada People Corporation Full time

At ACL, we believe our employees make the difference. That's why we provide a professional and motivating team environment where contributions are valued. This belief, supported by an entrepreneurial culture, has helped build a company with a strong history and an exciting future.

We are currently hiring for a Customer Service Representative in our Toronto office.

Provide clients with information regarding their school student health insurance plan. This will include general plan information as well as claim inquiries.

**The Customer Service Representative will**:

- Provide claims information
- Confirm specific prescription medication coverage
- Confirm client eligibility
- Advise and communicate how to use claim plan benefits
- Research required information using available resources
- Manage and resolve customer complaints
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary

**T**o be successful **as a **Customer Service Representative **with ACL**:

- Required language proficiency (English)
- Knowledge of customer service principles and practices
- Knowledge of group insurance is beneficial but not required
- Some experience in a call centre or customer service environment
- Good data entry and typing skills
**- Good command of English both written and oral
- Detail oriented
- Able to multitask
- Customer Focused
- Listening
- Phone Skills
- Verbal Communication
- People Skills
- Interpersonal Savvy
- Problem Solving

**What's in it for you**:

- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

About ACL:
At ACL, we believe our employees make the difference. That's why we provide a professional and motivating team environment where contributions are valued. This belief, supported by an entrepreneurial culture, has helped build a company with a strong history and an exciting future.

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