Customer Service Representative

5 days ago

Toronto, Canada People Corporation Full time

At ACL, we believe our employees make the difference. That's why we provide a professional and motivating team environment where contributions are valued. This belief, supported by an entrepreneurial culture, has helped build a company with a strong history and an exciting future.

We are currently hiring for a Customer Service Representative in our Toronto office.

Provide clients with information regarding their school student health insurance plan. This will include general plan information as well as claim inquiries.

**The Customer Service Representative will**:

- Provide claims information
- Confirm specific prescription medication coverage
- Confirm client eligibility
- Advise and communicate how to use claim plan benefits
- Research required information using available resources
- Manage and resolve customer complaints
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary

**T**o be successful **as a **Customer Service Representative **with ACL**:

- Required language proficiency (English)
- Knowledge of customer service principles and practices
- Knowledge of group insurance is beneficial but not required
- Some experience in a call centre or customer service environment
- Good data entry and typing skills
**- Good command of English both written and oral
- Detail oriented
- Able to multitask
- Customer Focused
- Listening
- Phone Skills
- Verbal Communication
- People Skills
- Interpersonal Savvy
- Problem Solving

**What's in it for you**:

- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

About ACL:
At ACL, we believe our employees make the difference. That's why we provide a professional and motivating team environment where contributions are valued. This belief, supported by an entrepreneurial culture, has helped build a company with a strong history and an exciting future.

  • Inbound Customer Service Representative

    2 weeks ago

    Toronto, Canada Zedd Customer Solutions Full time

    **COMPANY: ZEDD Customer Solutions** In June 2010, Zedd Customer Solutions, a proudly Canadian owned and operated outsource call center service provider was co-founded by four of Canada’s most recognized call center industry professionals. Zedd believes delivering an excellent customer experience is about execution and uncompromised attention to detail...

  • Customer Service Representative

    1 week ago

    Toronto, Canada Coughlin Ottawa Full time

    We are seeking a Bilingual Customer Service Representative to join our Coughlin team in Ottawa, Ontario. The Bilingual Customer Service Representative primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc. The Customer Service Representative...

  • Customer Service Representative

    3 days ago

    Toronto, Canada Coughlin Ottawa Full time

    We are seeking a Bilingual Customer Service Representative to join our Coughlin team in Ottawa, Ontario. The Bilingual Customer Service Representative primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc. The Customer Service Representative...

  • Customer Service Representative

    5 days ago

    Toronto, Canada Makumba Acquisitions Full time

    Customer Service Representative **Duties**: - Communicate effectively in English and Spanish to assist bilingual customers - Analyze customer inquiries and provide appropriate solutions or recommendations - Upsell products or services to maximize sales opportunities - Conduct outbound calls to follow up with customers or provide additional...

  • Customer Service Representative

    3 days ago

    Toronto, Canada DCL Corporation Full time

    **WHY JOIN DCL CORPORATION?**: **Do you want a colorful career in the pigments industry? You've come to the right place! DCL Corporation is seeking an experienced Customer Service Representative to join our Team! As a Customer Service Representative, you will be a part of our dynamic customer service team who are dedicated to optimizing customer satisfaction...

  • Customer Service Representative

    1 day ago

    Toronto, Canada Benefit Plan Administrators Services Limited Full time

    The Customer Service Representative acts as an interface between customers and the company by attending to their queries and handling concerns in compliance with the L.I.U.N.A. Local 506 Member’s Benefit Trust Funds. A Customer Service Representative is expected to provide superior customer service to members in person, via telephone, fax or mail. This is...

  • Customer Service Representative

    7 days ago

    Toronto, Canada Hoerner Heating & Plumbing Inc. Full time

    **Job description** Hoerner Heating and Plumbing is located in Toronto Ontario. We are seeking an empathetic and organized Full-time Customer Service Representative and Office Administrator to join our Team. Are you interested in starting a career with a stable and respected company? If so, read on! **ABOUT** Hoerner Heating and Plumbing is a Family owned...

  • Customer Service Representative

    4 weeks ago

    Toronto, Canada Jill Frisch & Freeze MiniMart Full time

    About the job Customer Service RepresentativeWe are seeking a customer service representative who will serve as a point of contact, provide details about a vast array of company information, respond to inquiries, and accurately address any new issues that may arise with customer accounts.The most effective customer service representatives are truly happy to...

  • Customer Service Representative

    7 days ago

    Toronto, Canada Cascades Full time

    Your challenge! The Customer Service Representative’s role is to provide Customer service to all accounts, support the account management activities through analyzing and verifying accuracy of order information, dealing with customer requests while managing Tier 1 level Customers (as defined as accounts which generate 0-5 tones per month) in a given...

  • Customer Service Representative

    2 weeks ago

    Toronto, Canada Bank of Montreal Full time

    Customer Service Representative page is loaded Customer Service Representative Apply locations Toronto, ON, CAN time type Part time posted on Posted 12 Days Ago job requisition id R250014633 Application Deadline: 06/29/2025 Address: 1530 Albion Road, Unit 99 Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO...