Technical Specialist

1 day ago


Etobicoke, Canada a.p.i Alarm Inc Full time

**Technical Specialist**

**Job Summary**:
a.p.i. is seeking a technically proficient and customer-focused Technical Specialist to support its alarm automation and video management systems (VMS). This role involves hands-on troubleshooting, system configuration, and customer support, requiring strong problem-solving skills and excellent communication.

**Key Responsibilities**:

- Diagnose and repair hardware/software issues, including alarm and VMS platforms
- Resolve network problems and configure new systems
- Monitor and adjust camera analytics and site schedules
- Support new site setups: mapping, testing, onboarding
- Communicate with customers to identify and resolve issues
- Document work via ticketing system and procedural guides
- Retrieve video footage and assist with incident investigations
- Coordinate weekend staffing schedules through weekly outreach
- Manage multiple cases and liaise with internal/external stakeholders

**Qualifications**
- High school diploma (additional certifications in networking/business preferred)
- Experience with IT support, remote desktop tools, and surveillance systems
- Proficiency in Microsoft Office and Windows OS
- Strong judgment, attention to detail, and task management skills
- Excellent written and verbal communication
- Ability to work independently and under pressure
- Flexibility for irregular hours when needed

Pay: From $40,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Work Location: In person


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