IT Operations Specialist

2 weeks ago

Etobicoke, Canada business Full time

Job descriptionHireArt is helping an on-demand, autonomous ride-hailing company find a highly motivated and detail-oriented IT Operations Specialist to join its team.In this role, you'll play a key part in documenting, analyzing, and improving the technical workflows that support live operations.The ideal candidate combines strong analytical and documentation skills with hands-on experience across systems, networking, and operational environments.This role is based in the Spring Valley area of Southwest Las Vegas, NV.Schedule Workers will begin on a standard day shift (Monday-Friday, 10:00 AM-6:30 PM). The schedule will eventually transition to one of the following designated shifts based on business need:Monday-Friday, 10:00 AM-6:30 PMWednesday-Sunday, 5:30 PM-2:00 AMSunday-Thursday, 10:00 AM-6:30 PMTuesday-Saturday, 10:00 AM-6:30 PMAs an IT Operations Specialist, you'll:Shadow and document live operational workflows, dependencies, and system interactions.Map technical processes and identify bottlenecks or inefficiencies.Coordinate with cross-functional teams (Ops, DevOps, Infrastructure, Engineering) to streamline workflows.Draft clear process documentation and actionable improvement recommendations.Present findings to both technical and non-technical stakeholders.RequirementsStrong technical documentation and analytical capabilityExcellent communication and interpersonal skillsPrior hands-on experience in at least two of the following technical domains:Windows workstation supportReal-time technical operationsAdvanced TCP/IP networkingCellular networksAWS cloud computingKubernetesPreferred qualifications:Experience in an operations center, NOC/SOC, or similar real-time 24/7 support settingFamiliarity with network monitoring tools, cloud-based diagnostics, or infrastructure automationComfortable collaborating with DevOps or infrastructure teams5+ years of experience in at least two of the technical domains listed aboveWork Environment:This position is onsite at a secure facility in the Spring Valley area of Southwest Las VegasMust be able to pass background screening and comply with facility access requirementsBenefits:Pre-tax commuter benefitsEmployer (HireArt) subsidized healthcare benefits (eligibility begins 90 days after start date)Flexible Spending Account for healthcare-related costsHireArt covers all costs for short- and long-term disability and life insurance401k packageCommitment: This is a full-time, ongoing contract position staffed via HireArt. It will be onsite and available to candidates who are local to the Spring Valley area, Southwest Las Vegas, NV area.HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.

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