Customer Service Representative

2 weeks ago

Kingston, Canada City of Kingston Full time

Opening Statement
We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah
- nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen-dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land. Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government. Kingstonians enjoy a high quality of life with access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.

Position Summary
The Customer Service Representative is the main point of contact for Utilities Kingston customers, providing service excellence and exceeding customer expectations.

This position will be required to respond efficiently and professionally to all customer enquires related to Billing, service transactions, and energy efficiency.

**KEY DUTIES & RESPONSIBILITIES**:
Assist customers with web portal and online inquiries

Assist customers with their understanding of account charges and resolve billing inquiries

Set up, reconcile, or finalize customer accounts

Schedule customer reconnections, and service appointments

Provide customer support during power outages

Responsible for demonstrating and maintaining a working knowledge and understanding of Utilities Kingston practices and policies

Promotion of various customer services and Conservation initiatives for Utilities Kingston

Other duties as assigned
Qualifications,Competencies
Grade 12 diploma or equivalent education

Three (3) years of experience working in a customer driven, service delivery position

Demonstrated work experience in conflict resolution, creative problem solving, resourcefulness, negotiating for success and influencing others

Must have knowledge and understanding of working with utility billing system

Knowledge of the Utilities Kingston CIS is an asset

**Must demonstrate the corporate competencies**: Customer Focus, Results Oriented, Integrity and Teamwork.
Skills, Abilities,Work Demands
Excellent verbal and written communication delivered in a patient & courteous manner

Able to prioritize and multi-task in a fast paced, high-volume environment while adhering to critical deadlines

A proven team player, possessing strong problem-solving and communication skills

Demonstrated excellent quality management, organizational skills, together with the ability to maintain professional and effective working relationships with both internal and external customers, and outside agencies

Must obtain and maintain a satisfactory criminal record check (CPIC).
Closing Statement

Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

  • Customer Service Representative

    2 weeks ago

    Kingston, Canada TWO MEN AND A TRUCK Full time

    Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. **Main Responsibilities of a Customer Service Representative**: - Serves customers by providing all necessary service and product information. - Resolves service and product...

  • Customer Service Representative

    5 days ago

    Kingston, Canada TWO MEN AND A TRUCK Full time

    Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. **Main Responsibilities of a Customer Service Representative**: - Serves customers by providing all necessary service and product information. - Resolves service and product...

  • Customer Service Representative

    2 weeks ago

    Kingston, Ontario, Canada U-Haul Full time $30,000 - $50,000 per year

    Location:2459 Princess St, Kingston, Ontario K7M 3G1 CanadaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and...

  • Customer Service Representative

    6 days ago

    Kingston, Canada St. John Ambulance Full time

    **St. John Council for Ontario (SJCO) is a voluntary agency dedicated to improving the health, safety and quality of life of Canadians through training and community service. We are currently seeking a confident, energetic Customer Service Representative to join our Kingston location.** **Responsibilities**: - Handle inbound and outbound customer calls in...

  • Customer Service Representative

    2 weeks ago

    Kingston, Ontario, Canada UniFirst Corporation Full time $35,000 - $45,000 per year

    Where will a UniFirst Career take you? As an industry leader in the rental, lease and sale of uniforms and facility services products, UniFirst Corporation has grown to become one of the largest companies in the garment services industry. UniFirst is recognized on the Forbes "Platinum 400 - Best Big Companies" List. With over 14,000 employee...

  • Customer Service Representative

    6 days ago

    Kingston, Ontario, Canada UniFirst Full time $35,000 - $45,000 per year

    Where will a UniFirst Career take you?As an industry leader in the rental, lease and sale of uniforms and facility services products, UniFirst Corporation has grown to become one of the largest companies in the garment services industry.UniFirst is recognized on the Forbes "Platinum 400 - Best Big Companies" List. With over 14,000 employee Team Partners and...

  • Customer Service Representative

    6 days ago

    Kingston, Canada BMO Financial Group Full time

    42 Bath Rd Kingston Ontario,K7L 1H5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer...

  • Customer Service Representative

    2 weeks ago

    Kingston, Canada BMO Financial Group Full time

    945 Gardiners Rd Kingston Ontario,K7M 7H4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    2 weeks ago

    Kingston, Canada Lifemark Health Group Full time

    **Job Title: Customer Service Representative - Lifemark Physiotherapy Blackburn & Taylor Kidd** - Location: 790 Blackburn Mews Kingston, Ontario Employment Status: Permanent Part-Time Schedule: Monday - Friday (between 09:00 - 17:00) - Rate Compensation: $16.50 - 17.50 per hour Do you want to work and enjoy the support of our understanding Clinic Director?...

  • Customer Service Representative

    1 day ago

    Kingston, Canada Utilities Kingston Full time

    **Company Biography** Utilities Kingston is located in Kingston, Ontario, equi-distant from Toronto, Montreal and Ottawa, where the St. Lawrence River meets Lake Ontario and the Rideau Canal (a UNESCO World Heritage site) - Kingston is a stunning, historic city that consistently ranks as one of the best places to live in Canada. Kingston’s 123,363...