Customer Service Representative

2 weeks ago

Kingston, Canada City of Kingston Full time

Opening Statement
We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah
- nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen-dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land. Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government. Kingstonians enjoy a high quality of life with access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.

Position Summary
The Customer Service Representative is the main point of contact for Utilities Kingston customers, providing service excellence and exceeding customer expectations.

This position will be required to respond efficiently and professionally to all customer enquires related to Billing, service transactions, and energy efficiency.

**KEY DUTIES & RESPONSIBILITIES**:
Assist customers with web portal and online inquiries

Assist customers with their understanding of account charges and resolve billing inquiries

Set up, reconcile, or finalize customer accounts

Schedule customer reconnections, and service appointments

Provide customer support during power outages

Responsible for demonstrating and maintaining a working knowledge and understanding of Utilities Kingston practices and policies

Promotion of various customer services and Conservation initiatives for Utilities Kingston

Other duties as assigned
Qualifications,Competencies
Grade 12 diploma or equivalent education

Three (3) years of experience working in a customer driven, service delivery position

Demonstrated work experience in conflict resolution, creative problem solving, resourcefulness, negotiating for success and influencing others

Must have knowledge and understanding of working with utility billing system

Knowledge of the Utilities Kingston CIS is an asset

**Must demonstrate the corporate competencies**: Customer Focus, Results Oriented, Integrity and Teamwork.
Skills, Abilities,Work Demands
Excellent verbal and written communication delivered in a patient & courteous manner

Able to prioritize and multi-task in a fast paced, high-volume environment while adhering to critical deadlines

A proven team player, possessing strong problem-solving and communication skills

Demonstrated excellent quality management, organizational skills, together with the ability to maintain professional and effective working relationships with both internal and external customers, and outside agencies

Must obtain and maintain a satisfactory criminal record check (CPIC).
Closing Statement

Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

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