Customer Service Specialist

**About The JW Corporation**:
The JW Corporation is a dynamic sales representation and marketing company specializing in high-tech manufacturing across diverse sectors. Our motto, “One JW. Infinite Solutions,” is not just a slogan, it’s the cornerstone of our company culture. It shapes the way we operate and drives our commitment to providing exceptional service to clients across diverse industries.

We are currently seeking a motivated, well-organized, and detail-oriented Customer Service Specialist / Administrative Assistant to join our growing team. As a Customer Service Specialist / Administrative Assistant at The JW Corporation, you’re not just joining a team; you’ll find a rewarding opportunity to learn and develop your skills. This role offers a unique blend of customer service and administrative responsibilities, providing a solid foundation for professional growth. Join our team and you’ll be an essential part of our dynamic organization, where we prioritize transparency and employee well-being. This role offers a chance to build a meaningful career and broaden your expertise in a supportive work environment.

As a Customer Service Specialist / Administrative Assistant, you will be the first point of contact for our customers, providing exceptional support and ensuring their satisfaction. Additionally, you will handle various administrative tasks to support the smooth operation of our office. Your role will be critical in maintaining a positive and professional environment for both our customers and our team.

**Key Responsibilities**:

- Customer Service:_
- Process customer orders, quotations, and invoices
- Provide accurate and comprehensive information about products and services
- Keep detailed records of customer interactions, process customer accounts, and file documents
- Create and follow up on prospects and purchase orders
- Order Fulfillment:_
- Process customer orders accurately and efficiently
- Pack and ship orders to ensure timely delivery
- Track orders and update customers on shipment of orders
- Prepare shipping documents and follow up on domestic and international shipments
- Manage warehouse inventory
- Administrative Support:_
- Assist in daily office needs and manage general administrative activities
- Manage calendars, scheduling appointments and meetings
- Prepare and distribute correspondence
- Maintain contact lists and manage company database
- Perform data entry and ensure accuracy of information
- Keep the office clean and organized
- Support the team with other administrative tasks as required

**Qualifications**:

- High school diploma or equivalent; college degree preferred
- Customer service experience or office administration, preferred
- Strong client service, communication, and interpersonal skills
- Excellent organizational and time management skills, with the ability to prioritize tasks effectively
- Professional and positive attitude with a customer centric approach
- Ability to work both independently and in a team with mínimal supervision
- Proficiency in MS Office Suite; QuickBooks experience is an asset
- Ability to meet the physical demands of the job, including lifting heavy loads up to 45 pounds
- Language Requirements:

- English: Required for communication with our English-speaking clients

outside Quebec
- French: Preferred
- Any addition languages: A bonus

**Benefits**:

- Dental Care
- Extended Health Care
- Paid Time Off
- Paid Holidays
- Parking On-site

**Additional Information**:

- **Schedule**: Monday - Friday: 9:00 am - 4:00 pm

**How to Apply**:
At The JW Corporation, we’re dedicated to fostering a workplace that celebrates diversity and inclusivity. We believe in creating an environment where individuals can be their authentic selves and excel in their roles.

Please submit your CV and a cover letter that briefly describes why you would be a fit for this role.
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**À propos de The JW Corporation**:
La Corporation JW est une société dynamique de représentation commerciale et de marketing spécialisée dans la fabrication de produits de haute technologie dans divers secteurs. Notre devise, « One JW. Solutions infinies » n'est pas seulement un slogan, c'est la pierre angulaire de notre culture d'entreprise. Elle façonne notre mode de fonctionnement et motive notre engagement à fournir un service exceptionnel à nos clients dans divers secteurs d'activité.

Nous sommes actuellement à la recherche d'un spécialiste du service à la clientèle / assistant administratif motivé, bien organisé et soucieux du détail pour rejoindre notre équipe en pleine croissance. En tant que spécialiste du service à la clientèle/assistant administratif chez The JW Corporation, vous ne ferez pas que rejoindre une équipe ; vous trouverez une opportunité gratifiante d'apprendre et de développer vos compétences. Ce poste offre un mélange unique de service à la clientèle et de responsabilités administratives