Bilingual Customer Experience Specialist

1 week ago

Brossard, Canada Ubiweb Full time

**Who we are**

Dive into the exciting digital and tech marketing universe by joining our team. Ubiweb is an emerging agency offering digital solutions to small and medium-sized businesses.

We are looking for a Customer Experience Specialist to solidify our existing team. In this role, you will be in charge of supporting Ubiweb’s existing subscriber base and tasked with providing an unparalleled post-sale service.

If you wish to advance your career in digital marketing, this position is for you

**What your day-to-day looks like**
- Answer incoming calls and dispatching of calls;
- Use consistent troubleshooting techniques to efficiently identify the source of subscriber issues and provide a prompt and appropriate solution;
- Properly document and track subscriber issues through creation and dispatching of tickets;
- Communicate with Ubiweb subscribers to assure collection of assets;
- Conducting follow-ups with customers with overdue invoices (0-30 days);
- Onboarding and follow-ups with customers for their Google My Business profiles;
- Conducting follow-ups with existing subscribers to offer an exceptional customer service;
- Managing existing clients’ data using Hubspot, insuring that all communications are recorded and listed;
- Being a quality ambassador for the entire Ubiweb team.

**What you bring to the team**
- Over 2 years of customer service experience;
- High level of organization ;
- Must be fluent in English and French (spoken and written);
- Knowledge in digital marketing is an asset (Website, SEO, SEM, Community management, etc);
- Excellent customer service skills, particularly communication over the telephone, which includes good listening skills as well as exceptional verbal and written communication skills;
- Capability of excelling in a competitive work environment, being energetic and results driven.
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

**Why join Ubiweb**
- Flexible work schedule
- Full benefits for you and your family, including health, dental, vision, etc
- Continuous learning opportunities
- Public transit accessible and plenty of free parking available
- Minutes from the Dix/30 area
- Free coffee and complimentary healthy snacks
- A fully equipped private gym at the office
- Dedicated social events during office hours
- Young and tech-savvy work environment

**Salary**: $48,000.00-$53,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Brossard, QC: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer Support & Client Services Occupations: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Brossard, QC

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