Current jobs related to Customer Care Specialist - Brossard - Acuity Brands
-
Customer Care Specialist
2 weeks ago
Brossard, Canada Acuity Full timeJoin to apply for the Customer Care Specialist role at Distech Controls Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market...
-
Bilingual Remote Customer Care Specialist
2 weeks ago
Brossard, Canada Acuity Full timeA leading industrial technology company is seeking a Customer Care Specialist in Brossard, Canada. This role focuses on providing high-quality service to customers, managing orders, and ensuring issue resolution. Applicants should have 3-5 years' customer service experience and be bilingual in French and English. The position offers full-time employment and...
-
Customer Care Specialist
2 weeks ago
Brossard, Quebec, Canada Acuity Inc. Full timeAcuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in...
-
Customer Service Specialist
2 weeks ago
Brossard, Canada The JW Corporation Full time**About The JW Corporation**: The JW Corporation is a dynamic sales representation and marketing company specializing in high-tech manufacturing across diverse sectors. Our motto, “One JW. Infinite Solutions,” is not just a slogan, it’s the cornerstone of our company culture. It shapes the way we operate and drives our commitment to providing...
-
Bilingual Customer Service Specialist
3 days ago
Brossard, Canada Oral Science Inc. Full timeOral Science offers a wide range of innovative and effective dental products to help oral health professionals treat their patients with compromised oral health. The company, located in Brossard, QC, offers a stimulating work environment as well as advantageous working conditions. Oral Science is currently looking for a **Bilingual** **Customer Service...
-
Brossard, Canada RONA Full timeA leading hardware retailer in Montérégie, Brossard, is seeking a dedicated product specialist to provide expert product guidance to customers and support sales objectives. Candidates should possess strong analytical skills and a history of excellent customer service. The role involves assisting customers, managing orders, and ensuring store operations run...
-
Lending Specialist
2 weeks ago
Brossard, Canada Fairstone Full timeAre you looking for a career that suits you? You’re in luck! Come join Fairstone, Canada’s leading provider of responsible lending solutions to underserved Canadians. We are recruiting the best talents to join our diverse team in our Brossard, Qc branch. About the Role As a Lending Specialist, you will report to the Branch Manager and your main...
-
Commissioning Specialist
5 days ago
Brossard, Canada GE Vernova Full time**Job Description Summary**: The Commissioning Specialist is responsible for preparing commissioning procedures and commissioning of hydroelectric turbine-generator units. Working with the Commissioning Leader, the Commissioning Specialist will be reviewing designs, preparing commissioning procedures, plan tooling requirements and, if needed, perform...
-
Specialist, Procurement
4 weeks ago
Brossard, Canada Aecon Concessions Full timePosition Title: Specialist, Procurement Location: Brossard, Quebec, CA Operating Sector: Finance Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the...
-
Specialist, Procurement
2 days ago
Brossard, Canada Aecon Concessions Full timePosition Title: Specialist, Procurement Location: Brossard, Quebec, CA Operating Sector: Finance Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the...
Customer Care Specialist
2 weeks ago
Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at . Job Summary As a Customer Service Specialist, you will be the primary point of contact for customer inquiries, order processing, and issue resolution. In this role, you will be responsible for ensuring seamless interactions and exceptional service that sets us apart in the industry. Reporting to the Customer Service Manager, you will work closely with cross-functional teams to ensure timely and accurate order fulfillment while delivering a high standard of customer service. Key Tasks & Responsibilities (Essential Functions) Provide high-quality customer service, responding promptly to inquiries via phone and email. Assist customers with product selection and availability, order placement and status to ensure a smooth purchasing experience. Process and manage customer orders from multiple sources (e-store, email, phone), ensuring accuracy and adherence to company policies and ISO standards. Work closely with Production, Shipping, Accounting, and Sales to facilitate order fulfillment and timely delivery. Address and resolve any customer concerns and issues professionally and efficiently. Develop and maintain a strong familiarity with product offerings to provide accurate information and assist customers with their inquiries. Document customer interactions, navigate multiple systems, and manage software registration and license requests. Process returns and merchandise requests while maintaining accurate records. Contribute to customer support resources by creating help articles and FAQs. Foster strong relationships with customers, ensuring a friendly yet professional experience. Skills and Minimum Experience Required 3-5+ years of proven customer service experience in a high-volume environment. Bilingual (French/English; written and spoken) with exceptional oral and written skills in English Strong phone etiquette, active listening skills and the ability to resolve customer issues with empathy. High attention to detail with the ability to analyze information and make informed decisions. Resilient and adaptable to changing business needs. Ability to multitask, prioritize, and work efficiently in a fast-paced environment. Collaborative mindset with strong relationship-building skills, particularly in a remote environment. Genuine passion for fostering positive customer relationships by delivering exceptional service. Preferred Skills and Experience Experience with Infor Syteline ERP system. Intermediate/advanced knowledge of Microsoft Office (Word, Excel and Outlook). Experience with Microsoft Dynamics or other CRM software. Experience in the manufacturing sector. Experience in online chat support. Knowledge of Niagara licensing We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition. Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Knowledge of French is required for positions permanently located in Quebec so incumbents can communicate with their colleagues and suppliers in Quebec as necessary. French-language training is offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French. Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
