Desktop Support Technician

2 weeks ago

North York, Canada METAL PRO BUILDINGS Full time

**As a Support technician you will be responsible for**:

- Providing support for all of our internal staff IT related activities
- Providing onsite and remote access support via helpdesk
- Monitoring servers and network environments
- Troubleshoot a variety of network infrastructures
- Performing maintenance tasks on servers and workstations
- Upgrades and deployments of the latest infrastructure technologies
- Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes).
- Troubleshoot post-deployment issues on multiple computer platforms: Windows, Macintosh, and mobile devices Printer break-fix and installation Disposal, redeployment and Asset reclaim.
- Responsible for asset tagging and entering all incoming equipment into our asset management system Collaborate with cross-functional teams to properly onboard incoming new hires.
- Ensure that hardware is properly assigned and updated in our management system. Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware Ensure that resolutions are consistent with company standards and policies.

**Qualifications**:
Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred. Ability and willingness to work extended hours or a modified schedule to support planned activities or emergencies. Outstanding customer service and interpersonal skills. Excellent organizational skills and ability to prioritize tasks among many competing requests.

**Experience**:
Experience working in or supporting a call center or help desk environment MCP and or A+ Certifications Aptitude for learning. Excellent oral and written communication skills. To provide support for on-call escalations and do root cause analysis of the given issues. To independently resolve tickets within the agreed SLA of ticket volume and time. To adhere to quality standards, regulatory requirements, and company policies.

Work on value-adding activities such as Knowledge base update and management, Training freshers, and coaching analysts. To ensure a positive customer experience

**Job Types**: Full-time, Permanent

**Salary**: $24.00-$26.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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