IT Desktop Support Technician

3 days ago

North Saanich, Canada Terra Remote Sensing Inc. Full time

**Career Opportunity: IT Desktop Support Technician**:
Company Description
Terra Remote Sensing has been innovating airborne remote sensing and hydrographic technology for several decades, and continues to work collaboratively with clients to provide world class lidar, orthoimagery, hydrographic charting, data management, and geomatics support solutions
As an employee-owned company, we’re invested in our work and our people. Join us to continue the development of our leading-edge digital mapping and data services.

**Position Overview**:
Terra is seeking a bright and eager IT Desktop Support Technician to join the IT and R&D team for a full-time opportunity. This role is suitable for a new graduate who is a great communicator, has a desire to learn and grow and be part of a unique team in a unique industry.

**Responsibilities**:

- Providing efficient and first-rate internal IT customer service support.
- Maintain and organize the Ticket system as first point of contact for staff.
- Build/upgrade computers and keep inventory. Maintain and track Hardware Inventory with proactive planning and management.
- Facilitate Desktop OS software updates and hardware upgrades.
- Maintain configuration and usability of staff computers.
- Test new software and configurations.
- Setting up and deploying IT equipment for new staff.
- Other projects may be assigned as they arise.

Job Requirements
- Related degree or program of study.
- Excellent verbal and written communication skills.
- Ability to use an organized and methodical approach to prioritize and work efficiently with multiple demands.
- Ability to troubleshoot.
- A team player willing to help out with other office matters from time to time, honesty and dependability are a must.
- Planning to pursue AZ-800, AZ-801, and CCNA or maybe have these in progress.
- Some working knowledge of Active Directory, FTP, VPN etc.
- Knowledge of or interest in Linux and BSD is a definite asset.
- A keen interest in Open Source.
- An interest in building automation tools via scripting, programming etc is a definite asset.
- A personal interest in geography and the world of digital mapping is a ‘nice to have’ too.

Job Classification

**Location**:
Due to the hands-on nature of the job, the work is to be performed in the North Saanich, B.C office location.

**Job type**:
Full-time hours. (With full-time employment, Terra Remote Sensing offers a well-rounded benefits package including extended medical and dental insurance, annual wellness fund, and training/education allowance.)

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