Service Dispatcher

2 weeks ago

North Vancouver, Canada Mercedes-Benz North Vancouver Full time

**Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you**

***

**Mercedes-Benz North Vancouver** is currently looking to fill the position of **Dispatcher.**

The Service Dispatcher is responsible for the maximization of workshop utilization by assigning evenly and in a fair manner of workflow to technicians based on their skill level and capability. They will field calls from customers and book appointments as necessary to accomplish this.

**ESSENTIAL DUTIES**:

- Prioritize and dispatch work for the shop
- Maintain shop capacity, efficiency and productivity
- Monitor the availability of technicians and inform the Shop Foremen, Service Advisors, and Managers on absences or delays
- Use internal repair orders and pre-delivery inspections/checks to help reach production goals and complete internal work in a timely manner
- Identify and communicate opportunities to enhance workshop productivity and efficiency to Service Management
- Answer incoming calls regarding service inquiries and accurately schedule appointments, when necessary
- Enter appointments into system, check for open recalls, campaigns and history of vehicles then add to appointment
- Call all no-show customers and reschedule appointments
- Greet customers when Service Advisors are busy

**All successful applicants must possess the following qualities**:

- Have excellent verbal and written communication skills
- Be extremely organized
- Pay close attention to detail
- Be self-motivated

**Advantages of the Dilawri Lifestyle**
- First hand mentoring from auto industry leaders
- Innovative, exciting work environment
- Employee discounts on vehicle purchases and leases
- Employee discounts on service and parts
- Career growth opportunities
- Competitive compensation
- Generous benefit package
- Exclusive Dilawri offers
- A true Family culture

**Dilawri Group of Companies** is Canada’s largest automotive group with 75+ franchised dealerships representing 35+ automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, British Columbia, and Washington DC. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.

Dilawri Group of Companies is not only a leader in the automotive industry, it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes.

Go to our website to see more about our company and the many reasons why you will want to work for us

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest

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