Registration Officer

2 weeks ago

Toronto, Canada ILAC Full time

Established in 1997 ILAC is one of the leading English Language providers in international education located in Toronto and Vancouver. Our mission is to provide the highest quality service, support and opportunities to our customers and employees. We provide English language training as well as professional certificates and diplomas to thousands of international students every year.
ILAC operates under, ILAC-Adult and Young Learner English Language programs, University Pathways and ILACIC-Private Career College accredited by the MAESD and PTIB.

**Job Duties and Responsibilities**
- Establishes a positive first point of contact experience for ILAC HE clients.
- Provides the public and students with current and accurate information on ILAC HE programs, services, and events across all campuses.
- Provides front-line, in-person, professional customer service to applicants, students, staff, coordinators, and faculty on behalf of the Office of the Registrar.
- Investigates complex student situations related to registration and admissions and provides current and accurate information to support a seamless experience.
- Examines and trouble-shoots student record anomalies regarding admission, registration, graduation, fees, etc.
- Maintains the highest standards in regard to confidentially, enforcing FIPPA standards and acts accordingly in response to any issues.
- Guides and assists students with processes such as block registration, demonstrates systems, and verifies that students are using them correctly.
- Provides cross-functional backup/support to the Admissions team as required to meet deadlines and to enhance service. This may include such things as assisting with withdrawals, and deferrals.
- Supports all out-going call (phone) campaigns to prospects, applicants, and current students for various things like reminders to register and notices around important deadlines.
- Maintains the accuracy and integrity of student records, both for ILAC HE internal purposes and for external compliance purposes.
- Maintains positive and constructive relations with colleagues across the ILAC HE matrix.
- Maintains excellent knowledge of the ILAC HE software processes and databases.
- Supports in the orientation sessions for the new students.
- Other duties as required.

**Requirements**:

- Excellent command of the English language
- A minimum two-year diploma in such areas as Office or Business Administration, Business or a related field.
- 2 + years of client services experience, preferably in the international education sector
- Show a commitment to providing an extremely high level of customer service internally and externally
- Enthusiastic, energetic and excellent communication, presentation and interpersonal skills
- Excellent organizational skills and the ability to meet deadlines
- Experience of working with international students

HOW TO APPLY:
Include your resume and a cover letter (tell us why you want to work at ILAC);

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