Registration Officer

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers - all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

**What's in it for you**

As a GTAA employee, you’ll have access to amazing benefits, including retirement planning, comprehensive group health benefits, employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.

**What you can expect from this position**:
Reporting to the Manager, Finance and Student Services, this position is responsible for delivering customer service excellence in a customer centric environment and playing a key role in the academic enrollment and admissions process.

**As a Registration Officer, you will**:

- Act as the key college representative and facilitator for admissions, training programs for students and clients, facility tour arrangements, and to external agencies and regulatory bodies for prospective, current and former students
- Play a key role in the enrolment process to ensure data integrity of student records; evaluation and communication of acceptable enrolment credentials; online approvals for training and process and record accurate financial transactions for tuition and course payments; and collects, records and maintains Student Records data; and produces reports on all enrolment processes
- Coordinate course and facility activities including room assignments: for optimum use of building and equipment
- Balance payment transactions and preparing sales reports for training programs, book sales and promotional inventory
- Handle library, equipment and supplies
- Assist with preparation of classrooms, student graduations; instructor and training schedules; and catering
- Maintain promotional inventory and textbooks ensuring adequate stock levels for distribution and reordering purposes; ensure all transactions are completed accurately using the Point of Sale System (POS)
- Coordinate and prepare student certificates, instructor folders and client lunch orders
- Support the design, layout and content maintenance of the Training Institute web page

**This is the role for you, if you have**:

- Post-secondary diploma or equivalent work experience in administration positions
- Minimum (2) two years’ of experience in a front line customer facing role in a complex environment
- Minimum (5) five years’ of experience in administration in a complex and dynamic organization of similar size
- Ability to obtain and retain a Transportation Security Clearance

**Knowledge and skills you bring, that set-you up for success**:

- Advanced knowledge of MS Office software (Excel; Word; PowerPoint: Outlook) and Microsoft Access(database)
- Functional knowledge of how a college registration process works and the ability to adapt and make recommendations to established processes as required to meet the demands and the fluidity of the college requirements
- Working knowledge of the Ministry of Colleges and Universities guidelines for record keeping
- Strong problem solving and customer service skills which include friendly, polite, positive and respectful disposition and attitude when interacting with internal and external partners (students; instructors; prospective clients etc.)
- Effective listening skills when dealing with customers to understand their business requirement with the ability to translate vague requests into real and viable solutions/options
- Polished verbal skills to communicate as the frontline customer service representative of FESTI
- Strong written communication skills to aid in responding to general inquiries both internal and external as well as to necessitate accurate completion of letters and contracts
- Collaboration skills when working with both internal and external groups to ensure that the highest results are achieved
- Personal responsibility for correcting an identified problem and seeks opportunities to recommend improvements to processes and find more efficient ways of operating
- High level of service orientation; establishes trust easily and quickly by taking a genuine interest in serving others
- Ability to be self-motivated; independent thinker; highly organized; high attention to detail, accuracy, coordination, prioritization and decision-making skills
- Ability to respond in a timely fashion; identify and strive to correct issues in a timely manner, and report status regularly
- Strong conflict resolutio