Collison Centre Administrative Assistant

Collision Centre Administrative Assistant - Competitive Salary + Benefits - Brampton, Ontario

**The Role**

**Are you an experienced Body Shop Administration Assistant looking to take the next step-up in your career? If so, we have a new challenge for you.**

Bramgate Collision Centre is authorized collision care centre for Audi, Volkswagen, Kia Hyundai, Genesis and other brands. We are a growing family-owned business, looking to appoint an **Administrative Assistant** to join our team. You can expect to work in state-of-the art, air-conditioned/heated spaces with outstanding leadership and support. Not only do we offer a good benefits package, but we also offer career advancement opportunities. If you are a self-motivated, customer focused individual looking to take your career to the next level, keep reading

**Key Responsibilities**

The summary and key responsibilities of the **Administrative Assistant** include, but are not limited to:
You will be the first point of contact for customers. You will be responsible for greeting and welcoming them when they call in or arrive, assisting with providing information, repair updates, customer feedback and follow ups. You will support the process for estimates with warranty, complete audits for repair files, while maintaining that Easy, Efficient and Enjoyable experiences are always provided.
- Provide exceptional customer service via person and telephone contact.
- Coordinate and book customer appointments for Collision Center estimates and repairs.
- Facilitate towing and storage transactions.
- Follow up with Insurance companies for claim related correspondence.
- Assist with workshop flow and estimated cycle time for completion of repairs.
- Provide additional imaging and supplementary estimates when necessary.
- Follow up with customer or Insurance partners for on repair status.
- Maintain accurate documentation and obtain customer signatures as required.
- Assist with final repair file audits.
- Collaborate with administrative team for final invoicing.
- Assist with health and safety documentation and annual inspections
- Receive invoices and payments and coordinate with accounting team with receivables
- Any other duties as required.

**Our Company**

Bramgate Automotive Inc. has been in business since 1967. We have 5 locations in the Peel region. We celebrate diversity and we encourage growth within our growing organization. Give us your best and we will give you ours
- **Our vision is to make every customer experience easy, efficient, and enjoyable.**_

We are proud of:

- Our high performance and high-volume stores
- 2024 CCS Collision Centre of The Year Award
- Canadian AutoWorld Employer of Choice (CAWEOC) Award - 2020 and 2023
- Canada’s Top 25 Best Dealership to work for by Automotive News - 2018 & 2019.

**The Benefits**
- State-of-the art facility. Air-conditioned spaces
- Outstanding leadership and support
- Professional training and processes
- Large customer base
- Benefit package, life, dental, health, RRSP, pension plan and EAP
- Collegial workplace atmosphere
- Career advancement opportunities

**What you bring to the role**
- Post secondary and relevant courses.
- experience in the motor vehicle body repair trade is an asset
- Knowledge of Mitchell and/or Audatex Estimating is an asset, but not required
- Possess a valid driver's license.
- Ability to work independently in a busy environment.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Strong organizational skills
- Able to effectively communicate both verbally and in writing.
- Able to work well under pressure.
- Strong attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally always.
- Knowledge of Microsoft programs, Excel, etc.
- Positive team player.

We thank all applicants. Only those selected will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Administrative: 3 years (required)
- Body Shop: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: On the road