Bilingual Customer Service

1 day ago

Markham, Canada Infinite HR Associates Full time

We are currently looking for a Bilingual Customer Service Associate who will serve as the primary liaison between our clients and the company, ensuring a seamless and positive experience. This role involves addressing client inquiries, resolving issues, and collaborating with internal teams to uphold the highest standards of customer satisfaction.

**Key Responsibilities**:
providing detailed information about services and addressing concerns.

**Record Keeping**: Ensure all documents have been completed and uploaded to ERP for each transaction, while maintaining accuracy.

**Documentation**: Maintain accurate records of client interactions, feedback, and service

issues. Proficiently navigate and utilize standard computer software including Microsoft

functions, including document creation, information management, and communication

and collaboration with team members and customers.

**Qualifications**:

- Post-secondary education, mandatory
- Minimum of 4 years in a customer service role
- French and English, full proficiency in verbal and written, mandatory
- Strong proficiency in QuickBooks, SAP Concur Expenses, and Microsoft Excel is mandatory
- Excellent people skills and communication
- Strong organizational abilities, analytical skills, excellent attention to detail, positive, self-starter mentality, desire to learn and collaborate with team and ability to build and maintain positive relationships with people.

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$65,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Are you fluent in French? You can speak, write, and read fluently?
- You understand this is an in office position? (not remote and not hybrid)

**Experience**:

- Bilingual Customer Service: 4 years (required)
- QuickBooks: 3 years (required)
- French: 10 years (required)
- Odoo ERP system: 1 year (preferred)

**Language**:

- French (required)
- English (required)

Work Location: In person

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