Customer Service

2 weeks ago

Mississauga, Canada Home Coffee Solutions Full time

Home Coffee Solutions is looking for a Coffee Tech and Product Specialist to assist our customers with great purchasing decisions and be the go to person to help with post purchase support.

HCS is one of Canada’s largest and fastest-growing coffee Equipment and Coffee/Tea retailers, with an office and showroom location. We’re looking for a new team member who loves coffee, is personable, reliable, and someone who is excited to learn about and represent the world of third-wave specialty coffee.

This role will be involved with the day-to-day operations of our e-commerce and retail location - assisting with customer inquiries, post purchase tech support and orders both on the phone and in person.

**Responsibilities**
- Learning product lineup of espresso machines, coffee makers, and coffee to become a resident product expert
- Take/make phone calls to assist with both purchasing decisions and post purchase support
- Troubleshooting and de-escalating customer issues
- Working closely with Shopify for customer orders, product
- Repairing machines sent back with issues

**Requirements**:

- Experience with coffee as a barista, coffee enthusiast, or strong will to learn more about the world of coffee
- Knowledge of all types of coffee machines with some history of troubleshooting and hands on repair
- Positive attitude, strong worth ethic, and comfortable working in a very fast-paced environment
- High proficiency in the English language for both written and oral communication
- Ability to work independently and complete deadlines in a timely fashion
- Confident and social with a personable attitude
- Curious with the will to learn and grow
- Ability to work on multiple projects simultaneously with reprioritization

**Nice-to-haves / Assets**
- Experience with manual and semi-automatic coffee makers
- Comfortable presenting in front of people
- Prior work experience in a customer service-based role
- Prior experience with the Shopify e-commerce platform

**Why Work for Home Coffee Solutions**
- Casual dress code
- Free snacks and coffee
- Entrepreneurial work environment
- Discounted prices on our entire product lineup
- Secure employment with a growing and pandemic-proof business

**Salary**: $20.00-$23.00 per hour

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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