Client Relations Specialist

1 week ago

St Catharines, Canada Iron Will Raw Inc. Full time

Are you currently a pet parent? Do you have experience working in the pet industry? Do you have experience in customer service or sales? If yes, we'd love to hear from you

**Company Overview**

Iron Will Raw Inc. is a manufacturer of quality raw pet foods. We take all common beliefs about “pet food” and turn them on their heads. As an industry leader in food safety in the pet food realm you’ll find yourself in a pristine, organized and technology advanced work environment. We are meticulous in all we do and are looking for team members who can contribute to our core values by adding value, passion and excellence. As a company we are continuously looking for ways to improve our contribution to the raw pet food world and embrace team members who positively impact this mission.

**Job Purpose**

**Responsibilities and Duties**

The Client Relations Specialist will be responsible for, but not limited to:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Keeping records of customer interactions, transactions, comments, and complaints
- Understanding and promoting company programs
- Establish, develop and maintain positive business and customer relationships
- Reach out to customer/retailer leads through warm calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Support external Sales Team when needed
- Keep abreast of best practices and promotional trends
- Continuously improve through feedback
- Assist in projects and process improvement initiatives
- Office administration tasks
- Other tasks as assigned by your Manager

**Education Requirements**
- High-school diploma or equivalent

**Competencies**
- Minimum 2 - 3 years of relevant customer service and sales experience with a proven track record
- Experience in business development considered an asset
- HubSpot and Fishbowl experience considered an asset
- Marketing experience considered an asset
- Knowledge of the pet food industry an asset
- Excellent knowledge of the Microsoft Office Suite
- Excellent selling, negotiation, and communication skills
- Prioritizing, time management and organizational skills
- Professional and welcoming demeanor
- Strong attention to detail

**Physical & Working Conditions**
- The work environment will be based in an office

**Why work with us?**
- Certified Living Wage & Equal Opportunity Employer
- Comprehensive Benefit Plan & Employee Assistance Program
- Annual Performance Evaluations & Compensation Increases
- Support for Continuing Education & Paid Training
- Career Growth & Mentorship Program
- Paid Sick Days & Bonus Pay

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- St. Catharines, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have experience working in the pet industry?

**Experience**:

- sales/customer service: 2 years (preferred)

Work Location: In person

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