Helpdesk Support Representative

1 week ago

Montréal, Canada Ivalua Full time

**Helpdesk Support Representative - Trilingual (English, French, Portugeuse or Spanish) - Montreal, Canada** **This is an exciting opportunity to develop a new generation of Procurement technology** A "Magic Quadrant" leader, Ivalua's solutions work in a complex global economy. Our innovative Procure-to-Pay solutions include automating customized workflows to request, procure, receive, and pay for goods and services across the enterprise, refining the procurement lifecycle while reducing cost and risk of spending on indirect goods, direct goods and services, and improving supplier collaboration. **Opportunity Statement** The Customer Support team in Montreal is the functional helpdesk for Ivalua's users, mostly from our installed base within the Americas region, as we are part of a larger worldwide support team. We are very customer oriented, team oriented, and take great pride on making sure our customer's users have a Best in Class experience with our platform. **Key Responsibilities** - Analyze and qualify issues from our customers - Resolve customer tickets in line with our procedures and internal tools - Transfer complex requests to our maintenance team (support level 3, located in Redwood City, CA and New York City, USA) and follow the incidents requiring greater expertise - Communicate the progress and resolution to our customer **Skills You Need to Succeed** - **Must** be located in Montreal, Canada - **Must** be fluent in 3 languages: English and French, and either Spanish or Portuguese. - English is required as we serve customers throughout Canada from our Montreal location, and a significant majority of business is conducted in English; however, wherever possible, we will support the employee's right to work in French. - **Willing** to work the 12:30pm - 8:30pm EST shift. Monday to Friday - **Must **work some holidays if they are during the week. - **3+ years** of experience in a customer facing activity such as customer support. - Prior experience supporting Software products is a strong plus. - Qualities to succeed: Responsible, attentive to detail, excellent communication skills, engagement, responsiveness, commitment, autonomy, ability to work in a team environment and a great sense of service. **Preferred Education**: - Minimum 2-year university degree level **Check out our video and find out **Who We Are** **Join Ivalua today and procure a great future for your career** **#LI-HYBRID** **#LI-PD1

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